About Us
Live Oak Bank is a digital bank that serves small business owners across the country. Our groundbreaking spin on service and technology has fueled our mission to be America’s Small Business Bank. Our products help customers buy, build, and expand their business, and our high-yield savings and CD products help them grow their hard-earned money. At Live Oak, we never lose sight of the well-being of our people. We believe our employees are the heart of our company. Our commitment to our customers and culture is intertwined, and we seek those who embody and embrace what it takes to empower the American dream.
How This Impacts Live Oak and its People
Accelerate Business Outcomes Through AI-Powered Requirements Engineering: Reporting to the Head of Digital Operations, you will serve as the critical bridge between business vision and technical execution, translating complex business objectives into strategy for our Production Support and Release Management. Your role is critical in ensuring our development efforts remain closely aligned with business objectives while maintaining technical excellence. As a Technical Business Analyst, you will work within our engineering organization to ensure clear understanding, thorough documentation, and successful delivery of business requirements. You'll help establish practices that enable our engineering teams to efficiently build solutions that precisely meet business needs. This includes performing detailed requirements analysis, documenting integration points, and defining acceptance criteria that ensure delivered solutions meet business objectives while maintaining technical excellence.
What You’ll Do at Live Oak
AI Fluency and Integration: You'll leverage advanced AI tools to transform our requirements gathering, analysis, and validation processes. This includes using large language models for documentation generation and analysis, implementing AI-assisted testing frameworks, and developing predictive analytics to identify potential requirement gaps before they impact development.
Innovation Charter: You'll have significant autonomy to reimagine our requirements engineering process. We expect you to introduce cutting-edge methodologies, evaluate and implement AI-powered requirements tools, and create frameworks that become industry standards for business-engineering alignment. Working closely with engineering leadership, you will help streamline how we gather, document, and validate business requirements. This includes developing templates and standards that help engineering teams consistently understand and meet business expectations while maintaining development efficiency.
Requirements Analysis and Documentation: You will help engineering teams fully understand business requirements and document them effectively. This includes facilitating discussions to clarify business needs, documenting use cases and acceptance criteria, and ensuring engineering teams have the context they need to build the right solutions.
Solution Validation: You will work with engineering teams to ensure solutions meet business requirements before deployment. This includes developing test scenarios that validate business functionality, confirming proper integration with existing processes, and ensuring solutions deliver the intended business value.
Team Support: You will serve as a resource to multiple teams throughout the development process, helping them understand business context, clarify requirements, and resolve questions that arise during development. Your support will help teams stay focused on delivering business value while maintaining technical quality.
Thought Leadership: You'll serve as the intellectual catalyst within our engineering organization, elevating how teams conceptualize and execute on business requirements. By introducing innovative methodologies and facilitating cross-team knowledge sharing, you'll create a culture where requirements engineering becomes a competitive advantage. We expect you to develop frameworks that teams enthusiastically adopt because they demonstrably improve both technical outcomes and business impact.
Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC
Impact & Success Metrics
Your success will be measured by:
Clarity and completeness of requirements documentation
Engineering team satisfaction with business requirement support
Reduction in development cycles through precision requirements engineering
Measurable improvement in first-pass quality of delivered features
Quantifiable business value delivered through requirements optimization
Demonstrated ROI on AI-assisted requirements processes you implement
Required Experience
5+ years of experience in business analysis or similar role
Understanding of software development processes
Experience working with engineering teams
Proficiency with requirements management and documentation tools (e.g., Jira, Lucid, etc.)
Demonstrated ability to write and validate technical specifications
Experience implementing requirements traceability across complex systems
Proven ability to build consensus across engineering, business, and other stakeholders
Experience facilitating complex decision-making processes with competing priorities
Preferred Experience
Outstanding analytical and problem-solving abilities
Expert documentation and written communication skills
Strong attention to detail and organization
Ability to understand and document business processes
Talent for explaining complex concepts clearly
Expert familiarity with software development methodologies
Basic understanding of system integration concepts
Experience with requirements gathering and documentation
Knowledge of testing and validation processes
Understanding of cloud infrastructure implications on business requirements
Our Values
Dedication: Possess a deep commitment to Live Oak Bank’s mission and core values, exemplified through a strong work ethic, adaptability and pride in your work.
Ownership: Take initiative to deliver positive results by proactively and creatively solving problems, while maintaining a high degree of quality.
Respect: Treat everyone with courtesy, politeness, and kindness.
Innovation: Embrace fresh ideas and fearlessly contribute new solutions to emerging or existing problems.
Teamwork: Foster collaboration, accountability, and trust with others and understand that together, we do more
For a detailed overview of our employee benefits please visit: http://www.liveoakbank.com/careers/
Live Oak Bank is an Affirmative Action and Equal Opportunity Employer, Minorities/Women/Veterans/Disabled. We consider applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran status or disability. Equal access to programs, service and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources at [email protected].
EEO is the Law
The base pay range for this position is $125,000.00 - $175,000.00 per year. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy. A candidate’s salary is determined by several factors including travel, relevant work experience or skills and expertise.Please note that we provide at least the minimum requirement of paid sick leave to our employees who reside in states that require employer-paid sick leave, including but not limited to Arizona, California, Colorado, District of Columbia, Maine, Maryland, Massachusetts, Michigan, Nevada, New Jersey, New Mexico, New York, Oregon, Rhode Island, Vermont, and Washington.
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What We Do
Live Oak Bank has had the privilege of helping thousands of passionate, driven people turn their dreams into reality. These everyday heroes aren’t in it for the fortune or the fame. They’re in it to make a difference, just like we are. As one of the last banks to get a charter before the start of the Great Recession, Live Oak emerged out of the rubble of 2008 as the first bank to keep the customer at the center of the business model. We put a groundbreaking spin on what banking could be, focused on service and technology to redefine banking. Live Oak is a digital, cloud-based bank serving small business owners in all 50 states. We are the #1 SBA 7(a) lender by dollar volume* in the country and our mission is to be America’s small business bank. We aim to fulfill that mission through banking products that help business owners buy, build and expand, along with FDIC-insured checking, high-yield savings and CD accounts to grow their hard-earned money. Our family of companies under the holding and parent company Live Oak Bancshares (NYSE: LOB), and our subsidiaries, partner with businesses who share a groundbreaking focus on service and technology to redefine banking. Our mantra is to treat every customer like the only customer and our mission is to be America’s small business bank.
