The Role
The Technical Assistant will provide administrative support, manage communications, and maintain records for water and wastewater services on the Isles of Scilly.
Summary Generated by Built In
At South West Water we believe that the strongest businesses are built on solid, stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.
We’re proud to be responsible for providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching net-zero by 2030, but we’ve also partnered with Wildlife Trusts, National Parks and local partners to help ensure a better future for generations to come.
So, if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed, #JustAddWater.
About the Role:
We are looking for a Technical Assistant to join our team based on the Isles of Scilly. Working on a full time, permanent basis, you will provide essential coordination and administrative support to the team as they operate and manage water and wastewater services across the islands. In return, we are offering a starting salary of £25,300 plus an extensive benefits package.
What You'll Be Doing:
- Monitor Team Inbox and telephone calls
- Interact with the SWW Service Support Centre and SWW Source Contacts teams to ensure effective remote communications
- Liaise with Operations Manager, Team leader and island operators to pass out work from mainland contacts (work orders) for metering, new connections, developer enquiries.
- Update work orders with filled in paperwork and job status across a variety of tasks.
- Liaise with the local management and operator teams in addition to the central teams to support effective planning and timely chemical and critical spares deliveries
- Data entry and spreadsheet performance reporting
- Support the team in consistently reaching the required Service Level Agreements.
- Maintain effective administrative records, organise training and refresher courses.
- Maintain and manage area issues including Stationary, Equipment registers and Purchase Orders
- Raise purchase and work orders for deliveries
- Manage and provide customer support for the local community
What We're Looking For:
- Qualifications:
- Maths and English to grade C GCSE standard, or equivalent, or able to demonstrate ability to work at this level.
- Ability to use various MS Office computer packages
- Experience:
- Proven experience of working in a busy environment.
- Previous experience working on own initiative and working as part of team.
- Skills/ Knowledge:
- Good organisational skills, self motivation and the ability to prioritise workload.
- Excellent communication skills, both oral and written, with an exceptional telephone manner.
- Ability to be flexible with a ‘can do’ attitude.
What's In It For You?
- At South West Water, we don’t all do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen together. In return for our people’s hard work and commitment, we offer an excellent range of benefits:
- Generous holiday allowance plus bank holidays
- Buy or sell annual leave to offer you extra flexibility
- Buy a bike and safety equipment tax-free, through our Cycle to Work scheme
- We offer free car parking at most of our sites
- Take up to 26 weeks’ additional maternity leave
- Share your parental leave and split your time off to care for your child how you choose
- Invest in Pennon Group plc through our employee share schemes
- We support our people by offering a free, confidential Employee Assistance Programme
- Look after your wellbeing with our Champion Health support platform
- Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox
- A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodaphone Advantage and more
- A discretionary Bonus
- Competitive Contributory Pension
- And plenty more!
Closing Date: 26th November 2025
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future - Embrace change. Drive Progress. Own the challenge.
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The Company
What We Do
South West Water is part of Pennon Group plc. We provide reliable, efficient and high quality drinking water and waste water services throughout Cornwall and Devon and in small areas of Dorset and Somerset. We also look after the region's bathing waters and coastline.
South West Water came into being in 1989 with the privatisation of the water industry. We inherited a water system suffering from a century of neglect but, thanks to the tireless work of our 1,300 employees, have brought the region's drinking water, sewerage systems and bathing waters into line with the stringent UK and European Union standards.
This extensive programme of environmental improvement has resulted in some of the finest bathing waters in Europe, picturesque scenery and clean rivers with stunning wildlife.
We believe that by investing in the future of our region, we are not only improving the quality of life for today's residents and visitors but are also taking responsibility for future generations.
