Position Overview:
A technical leader on the IT Infrastructure team responsible for designing, implementing, managing, and evangelizing Amazon Web Services (AWS) cloud solutions across the enterprise. The Technical Architect – AWS serves as the organization's primary subject matter expert for AWS cloud architecture, providing a blend of deep technical expertise, strategic planning, project management, and mentorship to drive cloud adoption and innovation.
This role is responsible for the full lifecycle management of AWS environments supporting mission-critical omnichannel contact center operations (Amazon Connect), serverless application architectures, AI/ML implementations including generative AI coding assistants and agentic AI solutions, and cross-portfolio cloud servicing systems. The Technical Architect acts as a cloud evangelist, guiding organizational learning, establishing best practices, and ensuring security and compliance across all AWS workloads in a student loan servicing environment.
Essential job functions:
- AWS Cloud Operations & Architecture
- AI/ML & Generative AI Innovation
- Strategic Planning & Security
- Evangelism, Training & Cross-Team Enablement
- Project & Vendor Management
- Other tasks as Assigned by management
Minimum Requirements:
- Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or related field (additional experience above the required minimum may substitute)
- 5 years progressive experience working in Information Technology
- 3 years of direct hands-on experience architecting and managing AWS environments.
- Demonstrated expertise with Amazon Connect, including contact flows, Lex bots, Lambda integrations, and custom telephony/dialer solutions.
- Strong experience with serverless architectures (Lambda, API Gateway, Step Functions, DynamoDB, S3, CloudFront).
- Experience implementing and managing AI/ML services on AWS, including Amazon Bedrock, SageMaker, or equivalent generative AI platforms.
- Proven ability to design and manage multi-account AWS environments with proper governance, security controls, and cost management.
- Experience with Infrastructure as Code (CloudFormation, CDK, or Terraform).
- Demonstrated ability to integrate AWS services with on-premise systems, third-party APIs, and legacy applications.
- Strong project management skills with experience leading cross-functional technical initiatives.
- Excellent oral, written, and interpersonal communication skills, including the ability to explain complex technical concepts to non-technical stakeholders.
- Must be focused, self-directed, meet commitments, take ownership, and demonstrate excellent judgment and integrity.
- Available to work non-standard hours on an as-needed basis and participate in on-call support rotation for critical systems.
Preferred Qualifications:
- AWS Solutions Architect Professional or AWS DevOps Engineer Professional certification.
- AWS Specialty certifications (Machine Learning, Advanced Networking, or Security).
- Experience with contact center technologies and omnichannel platforms / Amazon Connect.
- Familiarity with AI-assisted development tools (Amazon Q, Claude, Kiro, GitHub Copilot).
- Experience managing and mentoring technical staff or contractors.
- Knowledge of ITIL, Agile, or other IT service management frameworks.
- Preference will be given to candidates who reside within a reasonable commuting distance of a MOHELA location.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Cloud Computing, or a related field; additional experience may substitute.
- Five years of progressive Information Technology experience.
- Three years of hands-on experience architecting and managing AWS environments.
- Expertise with Amazon Connect, including contact flows, Lex bots, Lambda integrations, and custom telephony or dialer solutions.
- Strong experience with serverless architectures, including Lambda, API Gateway, Step Functions, DynamoDB, S3, and CloudFront.
- Experience implementing and managing AWS AI/ML services, including Amazon Bedrock, SageMaker, or equivalent generative AI platforms.
- Experience designing and managing multi-account AWS environments with governance, security controls, and cost management.
- Experience with Infrastructure as Code using CloudFormation, CDK, or Terraform.
- Experience integrating AWS services with on-premise systems, third-party APIs, and legacy applications.
- Strong project management skills and experience leading cross-functional technical initiatives.
- Excellent oral, written, and interpersonal communication skills, including explaining complex technical concepts to non-technical stakeholders.
- Ability to work non-standard hours as needed and participate in an on-call support rotation.
- AWS Solutions Architect Professional or AWS DevOps Engineer Professional certification.
- AWS Specialty certification in Machine Learning, Advanced Networking, or Security.
- Experience with contact center technologies and omnichannel platforms.
- Familiarity with AI-assisted development tools such as Amazon Q, Claude, Kiro, or GitHub Copilot.
- Experience managing and mentoring technical staff or contractors.
- Knowledge of ITIL, Agile, or other IT service management frameworks.
- Residence within a reasonable commuting distance of a MOHELA location.
MOHELA Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about MOHELA and has not been reviewed or approved by MOHELA.
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Retirement Support — A dollar-for-dollar 401(k) match up to 8% after a short tenure and a company-funded pension provide uncommon long-term value. These features can significantly enhance total compensation for those who remain with the organization.
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Leave & Time Off Breadth — PTO accrues with rollover alongside company and personal holidays, and birth/adoption leave is provided. Paid breaks are commonly available, supporting practical time away from work.
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Wellbeing & Lifestyle Benefits — No-cost vision exams and eyewear discounts, an on-site gym, active workstations, and an Employee Assistance Program extend benefits beyond core insurance. Added voluntary coverages and an HSA option further round out wellness support.
MOHELA Insights
What We Do
MOHELA is dedicated to providing world-class customer service for the students whose loans we manage. As your knowledgeable and approachable go-to resource for account information and repayment options, we provide the tools to help you successfully repay your student loan. MOHELA is here to assist you! Headquartered in St. Louis, Missouri, with an operating center in Columbia, Missouri, and office in Washington, DC, our prime focus is student loan servicing. Our expert and tenured staff of over 2,000 employees: •Are well-trained to understand Federal Policy and Regulations, •Are skilled in offering excellent customer service, and •Offer a personalized interaction to meet the unique needs of each student borrower we service. As a nationally-recognized leader in student loan servicing and higher education financing, we provide informative and responsive interactions to each call and encounter to ensure each borrower has a positive experience.
