Technical Application Support Specialist

Technical Application Support Specialist - Hybrid role/ 2 days a week in Gateshead

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.

We’re looking for a Technical Application Support Specialist to join our ever evolving team to help us unleash the potential of every business.

Are you ready to make your mark? Then you sound like a Worldpayer.

The role of Technical Application Support Specialist main purpose is to manage IT support queries from the business and clients, including escalations form Client Success, Partners, and the Sales Team.

Assist, advise and guide all customers integrating into our payment’s platform and POS offering, via API (Existing and New Clients).

What you’ll own

• Level 2 Support - Technical escalation point for Client Success
• Investigate and collate information around software application issues to either resolve the issue, or for escalation to Level 3 support with technical details.
• Point of Sale Support
• Manage support tickets within SLAs and Document
• Understand and explain Payrix APIs and POS offering
• Integration Solutioning – document, design and support Sales teams to explain complex API solutions to Partners.
• Provide responses to standard queries related to APIs
• Perform any other reasonable duties that fall within your skillset
• Address all technical support requests from internal and external parties
• Assist wider business with API / System and Utility technical queries.
• Gather technical details and escalate to Level 3, if not resolved.
• Document management of support cases, API and Knowledge base.
• Support Product Team with market fit, BA and QA phases of feature delivery.

• First point of contact with all Partner Integrations
• Confidently sell, design and document Partner API solutions.
• Support partner or technical requests across full Partner lifecycle
• Integration Sign off and Go Live white glove support

What you bring

• 2+ Years Level 2 Application Support
• REST / SOAP API exposure or experience
• Technical Sales or Software Training / Demonstration experience
• Point of Sale terminals, EFTPOS devices
• Be comfortable explaining complex IT issues to business representatives.
• Excellent English literacy (spoken and written)
• Comfortable providing phone, email, and face to face support
• Web tech – XML / HTML / JavaScript
• Experience with Point-of-Sale Devices / Systems
• Understanding of Payments, Banking or FinTech systems

Desired Skills / Experience

• Web Application Support experience - SaaS
• Aptitude for problem analysis / solving
• Logging System – Ege Sumo Logic
• Server Infrastructure- New Relic
• PCI compliance and/or Cyber Security knowledge
• SQL - Desirable

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

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Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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