The Role
Provide independent technical customer support: monitor and analyse data, process and resolve complex cases, edit and publish documents, support others on data and knowledge management systems, identify and deliver process improvements, coach colleagues, and follow change management and compliance procedures.
Summary Generated by Built In
End Date
Tuesday 29 September 2026We Support Flexible Working – Click here for more information on flexible working options
Flexible Working Options
Hybrid WorkingJob Description Summary
As a Service Specialist, you will be capable of working independently managing a wide range of customer inquiries and moderately complex issues. They contribute to improving service processes and begin mentoring newer team members. This grade focuses on deepening product knowledge, enhancing problem-solving skills, and taking on more responsibility in customer issue resolution.Job Description
- Monitors and analyses data as directed using budgeting systems and protocols.
- Provides a quality service to customers by processing cases, dealing with complex queries and/or investigating and resolving customer problems, and may identify new customer retention or business opportunities.
- Edits documents to fit the organisation's style guidelines and prepares information for publication using established procedures and standards.
- Supports and enables others to use and benefit from existing data management systems.
- Develops personal capabilities using existing formal and informal training opportunities, while also coaching others as required.
- Identifies shortcomings in existing processes, systems and procedures, then uses established change management programmes to deliver prescribed outcomes and/or provide support services.
- Reviews non-compliance issues within current compliance processes, systems, and procedures, and works with guidance to ensure solution of ad hoc problems within the assigned unit/(sub)discipline.
- Helps others use and benefit from the existing knowledge management systems.
- Navigates a wide variety of existing processes, procedures and precedents to interpret data and identify possible answers.
- Supports others by performing prescribed product development/engineering activities (e.g., analysing client situations, interpreting data, etc.) using existing procedures.
- Supports others by using strategic planning systems and protocols.
Skills Required
- Work independently managing a wide range of customer inquiries and moderately complex issues.
- Monitor and analyse data using budgeting systems and protocols.
- Provide quality service by processing cases, investigating and resolving customer problems.
- Edit documents to fit organisation style guidelines and prepare information for publication.
- Support and enable others to use existing data management and knowledge management systems.
- Develop personal capabilities via training and coach/mentor newer team members.
- Identify shortcomings in processes, systems, and procedures and use change management programmes to deliver outcomes.
- Review non-compliance issues and work with guidance to resolve ad hoc problems.
- Navigate existing processes and precedents to interpret data and identify solutions.
- Support prescribed product development/engineering activities and use strategic planning systems and protocols.
Am I A Good Fit?
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.
Success! Refresh the page to see how your skills align with this role.
The Company
What We Do
Lloyds Technology Centre is the Global Capability Centre of Lloyds Banking Group, based in Hyderabad, India. It functions as a tech and data company providing engineering expertise in cloud computing, data analytics, and cybersecurity. The centre supports the digital transformation of Lloyds Banking Group, a leading UK financial services provider, and operates primarily in the IT services and consulting sector.
