Technical Analyst

Clario is seeking a detail-oriented Technical Analyst to support our digital platforms and enhance client delivery across respiratory and clinical systems. This role plays a key part in ensuring the quality, configuration, and operational readiness of our MyStudy Portal and related services. You’ll collaborate with internal teams and clients to deliver high-impact solutions that improve study setup and user experience. If you thrive in a fast-paced, regulated environment and enjoy solving real-world problems, we’d love to hear from you.

What We Offer

• Competitive pay and incentives

• Provident fund and medical insurance

• Engaging employee programmes and local events

• Modern office spaces and remote work flexibility

What You’ll Be Doing

• Perform operational tasks under the guidance of senior analysts or directors

• Configure new study setups using the EXPClario database

• Conduct quality checks on study configurations, web content, reports, and contact data

• Manage user accounts, privileges, and assignments

• Attend planning meetings to gather study startup requirements

• Maintain administrative databases and ensure accurate data entry

• Collaborate with internal and client teams to update portal content

• Ensure timely completion of assigned project tasks within scope

• Build strong relationships with clients and internal stakeholders

• Follow up on issues and ensure timely resolution

• Apply departmental SOPs and standard work instructions

• Contribute to tool development and process improvements

• Share product knowledge with sales and support teams

• Assist in client training and presentation delivery

What We Look For

• Bachelor’s degree in Computer Science, Business Administration, or related field

• 2+ years of relevant business or consulting experience

• Familiarity with the pharmaceutical or regulated industry

• Understanding of technical architecture components for implementation

• Proven ability to anticipate customer needs and deliver practical solutions

• Knowledge of project planning and time management techniques

• Strong interpersonal skills and client relationship management

• Ability to prioritise tasks and work independently

• Problem-solving skills for recurring technical issues

• Excellent written and verbal communication skills

• Proficiency in Microsoft Office, Google Workspace, Oracle, SQL, PL/SQL, VB, Windows OS, UNIX, and OLAP tools

• Based in India with flexibility for remote work

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you're advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster.