Technical Analyst

Your role

In the role of a Technical Analyst, you will - Support, Implement ION products, and be the voice of the customer, helping build ION products for our customers, including Tier 1 banks and Fortune 100 global corporations.

Key Responsibilities

• As a technical analyst, you will work with ION customers to:
• Analyze technical and functional issues and communicate appropriately with customers or internal teams as necessary
• Deploy ION products and work with customers on their projects
• Analyze data to determine usage trends and recommend optimum solutions
• Automate repetitive tasks
• Work effectively within teams with minimal supervision in a 24/7 support mod

Key Skills & Competencies

• Education: B.Tech./M.Tech. (Computer Science/IT), or Master of Computer Applications (MCA).
• Technical Proficiency: Understanding of computer operating systems (Windows/Linux/Unix), Familiarity with SQL and databases, Knowledge of scripting languages (Python, Shell scripting) and automation tools will be a plus. Exposure to AI and Machine Learning concepts (bonus).
• Analytical & Problem-Solving: Strong reasoning, decision-making, and troubleshooting skills. Ability to deliver high-quality work with precision and efficiency.
• Communication & Teamwork: Excellent written and verbal communication skills in English. Proven ability to work effectively within a team and contribute to shared goals.
• Industry Knowledge (Advantageous): Familiarity with ITIL processes and incident management. Understanding of financial markets, fixed-income products, capital markets, or trading platforms. Experience in client services, issue resolution, or project execution in a technical production environment

Your Contribution

• Resolve complex business issues and communicate effectively to internal teams and ION clients.
• Gather regular feedback from ION customers and communicate to internal teams.
• Build in-depth understanding ofIONcustomers, their business requirements, and how they are using ION products.
• Work with internal teams for continuous improvement.
• Automate complex business processes and make a positive impact to client businesses.
• Own client relationships through excellent, timely, and efficient solutions and service
• Operate in a follow-the-sun support model providing excellent services to ION customers.

About US

We’re a diverse group of visionary innovators who provide trading and workflow automation software, high-value analytics, and strategic consulting to corporations, central banks, financial institutions, and governments. Founded in 1999, we’ve achieved tremendous growth by bringing together some of the best and most successful financial technology companies in the world.

• Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading, and risk.

• Over 800 of the world’s leading banks and broker-dealers use our electronic trading platforms to operate the world’s financial market infrastructure. ION is a rapidly expanding and dynamic group with 13,000 employees and offices in more than 40 cities around the globe, Our ever-expanding global footprint, cutting edge products, and over 40,000 customers worldwide provide an unparalleled career experience for those who share our vision.

Learn more at iongroup.com.