Technical Analyst

Description

Scentsy is looking for a Technical Analyst to research, define, develop, and support system solutions; write and maintain SQL scripts; and diagnose and troubleshoot issues and defects. The Technical Analyst acts as a key member of an Agile team focused on deploying innovative technology solutions for a wide range of end-users, and is expected to use AI-assisted development tools to work efficiently while applying sound judgment to review and validate AI-generated output.

What You Will Do:

• Identify, triage, troubleshoot, and fix system issues
• Define technical system requirements, collaborating with other teams as needed
• Respond to and escalate critical issues where appropriate
• Provide status updates and resolutions to IT leadership
• Prioritize reported defects and route issues to the appropriate resources for resolution
• Write, optimize, and maintain SQL (Structured Query Language) scripts, queries, and stored procedures to correct data issues, support reporting, and validate data integrity where these cannot be addressed by existing applications
• Review and validate AI-generated code, scripts, and recommendations for accuracy, security, and quality before they are committed or deployed
• Build and maintain scripts and lightweight tools (e.g., Python) to automate recurring tasks, transform data, and support integrations between systems
• Create, refine, and manage work in JIRA, including authoring and grooming tickets, maintaining sprint boards and workflows, documenting clear acceptance criteria, and keeping ticket status current
• Analyze root cause factors with investigative system tools, including reading code, that prevent production systems and processes from being highly reliable, accurate, and efficient
• Identify patterns in repeating system issues and escalate unresolved problems promptly and effectively while communicating patterns clearly and effectively with IT leadership
• Participate in daily stand-ups by verifying ticket progress and resolving questions or concerns from the development community
• Develop and maintain strong working relationships with cross functional teams
• Anticipate needs and organize and prioritize requests to ensure the success of multiple team initiatives in a timely manner
• Perform all other assigned tasks and requirements as needed

What We're Looking For:

• Bachelor’s degree in Computer Information Systems, Computer Science, or closely related field
• Experience developing queries and stored procedures using SQL Server Management Studio (SSMS) or a comparable relational database platform
• Experience writing, debugging, and maintaining code in one or more programming or scripting languages (e.g., C#, Java, Python, JavaScript)
• Experience with data structures from custom-built systems
• Hands-on experience with AI-assisted development tools (e.g., GitHub Copilot, Claude, Cursor) for code generation, debugging, and testing
• Experience working in JIRA (or comparable issue-tracking tooling) to manage tickets, sprints, and Agile workflows
• Experience extending JIRA with ScriptRunner and Forge apps preferred
• Familiarity with version control systems such as Git
• AWS Cloud Practitioner Certification preferred
• Strong interpersonal skills with the ability to communicate clearly with technical and non-technical audiences
• Ability to manage multiple competing tasks and deliverables effectively
• Strong analytical thinking and problem solving-skills
• Familiarity with modern software development workflows, including version control, code review, and CI/CD practices
• Ability to use AI-assisted development and analysis tools effectively and responsibly, applying sound judgment to verify and validate AI-generated code and recommendations
• Clear and direct written and verbal communication skills
• Ability to function independently as well as collaboratively in a team-oriented environment
• Ability to acquire a working knowledge of any software applications applicable to the position
• Exhibit knowledge of project management methodologies, milestones, and deliverable management within an Agile and Sprint framework