First Horizon is seeking a Technical Analyst to join our ATM/Debit Card technology team. This unique position blends responsibilities as a Technical Analyst and Scrum Master, offering high growth potential and the opportunity to make a significant impact within the organization. Our ATM/Debit Card team manages multiple proprietary applications essential for the core processing of ATMs and debit cards, covering both card management and transaction processing.
The team plays a vital role supporting Corporate Security, Compliance, and Data Governance, working closely with technology, operations, and business partners to advance the key objectives of executive management. The position is instrumental in optimizing the management, maintenance, and utilization of our ATM and Debit Card portfolio.
We’re looking for a talented individual with an inquisitive mindset, who thrives in a technology-driven environment and actively champions innovation—from concept through implementation. This role includes oversight of external vendors integrating with our systems and requires proficiency in translating business needs into clear technical and functional requirements.
Duties and Responsibilities:
- Achieve team goals efficiently and effectively, aligning with company policies and objectives
- Team player with a willingness to learn, foster growth, and supports other team members
- Analyze the broader business and organizational impacts of application technology decisions, recommending outcomes for high-impact initiatives
- Work with Agile Product Owner to balance the demands and expectations of Line of Business (LOB) and Operations with internal capacity and roadmap commitments
- Facilitate Scrum processes, act as a servant leader, remove team blockers, and coach cross-functional teams to drive continuous improving through the Agile framework
- Contribute to overall application technology design including identifying key architectures, components and interfaces, data models, and information flows
- Participate in issue identification and problem resolution, including supporting on-call team members
- Address challenges related to system integration, platform compatibility, and multiple environments
- Effectively manage multiple activities and projects concurrently
- Assist in managing change requests in SNOW and working with Release Management team for approval
- Assist with audit and regulatory requirements, providing accurate and timely information
- Support both tactical and strategic objectives for the ATM/Debit team, IT Division, and broader FHB organization
- Adhere to First Horizon Bank’s security practices
Required Qualifications:
- Technical team experience in dynamic, fast-paced environments
- Strategic planning abilities, effective collaboration, and relationship management across business, technology, and operations partners
- Exceptional written and verbal communication and negotiation skills
- High energy, proactive approach, and results-driven mentality. ‘Take charge’ and ‘Make it happen’ attitude
- Ability to handle multiple priorities and initiatives, meeting both internal and external deadlines
- Expertise in reviewing/evaluating work of peers for quality assurance and governance
- Detail-oriented, capable of working independently or as part of a supervised team
- Strong analytical and technical development skills
- Client-focused, able to build and maintain trust and confidence with internal partners in servicing client needs
- Knowledge in source control, change control, adherence to governance standards, SDLC, and application lifecycle management
Preferred Qualifications:
- Familiarity with IBM mainframe technologies, including VSAM and CICS processing
- Experience with in-house ATM and Debit Card applications
- Exposure to Fiserv/FirstData platforms
- Experience with CV Systems
- Associate’s degree or higher in Computer Science or equivalent technical experience
- Extensive background in software development spanning multiple platforms
Skills Required
- Technical team experience in dynamic, fast-paced environments
- Strategic planning, collaboration, and relationship management across business, technology, and operations partners
- Exceptional written and verbal communication and negotiation skills
- Ability to manage multiple priorities and initiatives while meeting internal and external deadlines
- Experience reviewing and evaluating peers' work for quality assurance and governance
- Strong analytical and technical development skills
- Ability to work independently or as part of a supervised team
- Client-focused approach with the ability to build and maintain trust with internal partners
- Knowledge of source control, change control, governance standards, SDLC, and application lifecycle management
- Familiarity with IBM mainframe technologies, including VSAM and CICS processing
- Experience with in-house ATM and debit card applications
- Exposure to Fiserv or FirstData platforms
- Experience with CV Systems
- Associate's degree or higher in Computer Science, or equivalent technical experience
- Extensive software development experience across multiple platforms
First Horizon Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about First Horizon Bank and has not been reviewed or approved by First Horizon Bank.
-
Retirement Support — Retirement offerings include a 401(k) plan with company matching contributions up to 6% of pre-tax income, alongside FSA/HSA options and a defined benefit pension plan. Stock purchase and equity programs (including options and RSUs) also add to longer-term wealth-building opportunities for eligible employees.
-
Parental & Family Support — Parental leave is available for childbirth, adoption, foster parenting, or surrogacy, and adoption reimbursement is included in the package. These family-building benefits broaden support beyond traditional maternity/paternity leave structures.
-
Wellbeing & Lifestyle Benefits — Wellbeing support includes an internal wellness program, an employee assistance program, and access to a digital wellness platform. Group life insurance and disability coverage (including no-cost options) strengthen financial protection and day-to-day support.
First Horizon Bank Insights
What We Do
When we opened our doors in 1864 on North Court Street in Memphis, we had a simple mission: to provide the best service to our customers, one opportunity at a time. In the 150 years that followed, our communities transformed and expanded. We’ve seen our business and banking in general grow and adapt to the changing needs of customers through the years. But one thing that will always remain constant is our commitment to financial integrity and to helping our customers take good care of their money.
.png){kind=logo}
