Technical Alignment Manager

BNMC, a New Charter Technologies company, is seeking a proactive and detail-oriented Technical Alignment Manager (TAM) to join our team and serve as a key advocate for IT standardization and best practices across client environments. This strategic role blends technical leadership with client-facing advisory, ensuring that technology environments are secure, optimized, and aligned with industry standards.

Key Responsibilities

• Build and maintain deep technical understanding of client infrastructures, applications, and security frameworks

• Conduct proactive technology alignment visits (remote and on-site) to assess compliance with internal standards and industry best practices

• Identify technical risks and bottlenecks before they become reactive issues, driving proactive resolutions and reducing service ticket volumes

• Act as the technical liaison for the vCIO, providing regular updates and recommendations based on frontline insights

• Collaborate with the vCIO to develop long-term strategic technology roadmaps aligned with client business goals

• Lead standardization efforts by contributing to the development and maintenance of a comprehensive standards library

• Perform in-depth technical assessments and audits, offering actionable insights to improve reliability, scalability, and performance

• Provide guidance and support to service teams, ensuring seamless handoffs and operational consistency

Required Qualifications

• 3+ years of experience in technical consulting, network administration, or systems engineering—preferably within a Managed Services Provider (MSP) environment

• Strong technical knowledge of Windows Server, Microsoft 365, Active Directory, firewalls, networking, backups, and endpoint security solutions

• Excellent client-facing communication and interpersonal skills, with the ability to translate technical information into business context

• Passion for documentation, process improvement, and driving operational excellence through standards

Preferred Skills

• Familiarity with ITIL principles and strategic IT planning

• Experience conducting technical audits and assessments

• Ability to work independently and collaboratively across cross-functional teams

Success Metrics

• Reduction in reactive service tickets through proactive alignment efforts

• Improved client satisfaction and trust through consistent technical engagement

• Increased adoption of standardized practices across client environments

• Strong collaboration with vCIOs and service teams to support strategic initiatives

Location: Onsite - Woburn, MA
Job Type: Full-Time

Benefits: Health, Dental, Vision, 401k, PTO

BNMC has been serving the Boston Metro and across the North East since 1991, providing IT Support such as technical helpdesk support, computer support and consulting to small and mid size businesses as well as K-12 schools, higher education and local or state government and non profit organizations. Our experience has allowed us to build and develop the infrastructure needed to keep our prices affordable and our clients up and running.

The Company's leadership, engineering, sales and service teams consist of experienced technical staff certified by today's leading information technology firms including Microsoft, Dell EMC, HPE Aruba, Citrix, VMware, Lenovo, SonicWALL, Fortinet, Cisco, McAfee, Unitrends, Datto, Kaseya and Symantec as well as several CyberSecurity certificates.

BNMC (Bredy Network Management LLC), a New Charter Company, is committed to creating an inclusive environment and is proud to be an equal opportunity employer. BNMC (Bredy Network Management LLC) recruits, employs, trains, compensates, and promotes regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.