Job Title: Technology Alignment Manager (TAM)
Employment Type: Full-Time
Benefits: Health, IRA with company match, PTO, Paid Certifications, Professional Development
About Us
We are a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and strategic solutions to our diverse client base. Our team thrives on innovation, collaboration, and a commitment to excellence, ensuring our clients receive top-tier service and support.
Position Overview
As a Technology Alignment Manager (TAM), you will play a pivotal role in ensuring our clients' IT environments align with established best practices and standards. Your proactive assessments and recommendations will drive technology strategies, enhance system performance, and support clients' business objectives.
Key Responsibilities
- Conduct regular technology alignment reviews for clients, assessing systems, security, and compliance with best practices.
- Develop and maintain a deep understanding of clients' IT infrastructures to identify areas for improvement.
- Collaborate with clients to develop technology strategies and recommendations based on assessment findings.
- Work closely with internal teams, including account managers and service desk personnel, to implement alignment initiatives.
- Document findings, recommendations, and progress in alignment tools and platforms.
- Stay informed about emerging technologies and industry trends to provide informed guidance to clients.
Qualifications
Required:
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
- 3–5 years of experience in an IT support or consulting role, preferably within an MSP environment.
- Strong understanding of IT infrastructure, networking, and cybersecurity principles.
- Proficiency with Remote Monitoring and Management (RMM) tools and Professional Services Automation (PSA) systems.
- Excellent analytical, problem-solving, and communication skills.
Preferred:
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar.
- Experience with alignment tools like myITprocess or similar platforms.
- Familiarity with compliance frameworks and standards (e.g., NIST, HIPAA, GDPR).
Why Join Us?
- Opportunity to work with a variety of technologies and industries.
- Supportive team environment that values continuous learning and professional growth.
- Access to training resources and certification programs.
- Flexible work arrangements to promote work-life balance.
- Engaging company culture with regular team events and recognition programs.
Similar Jobs
What We Do
KeyStone Solutions provides expert enterprise class IT support, service, and management for small to medium sized businesses nationwide. Our managed information technology services allow businesses to focus on their core revenue-generating functions while enjoying a hands-off design an IT strategy approach to meet their needs. We ensure our client's IT support and infrastructure is reliable, functional, state-of-the-art, and most of all, easy to use. Through our services, clients maintain cost-control and efficiency. We offer tailored solutions such as preventative maintenance, 24/7/365 monitoring, Help Desk services and specialized IT support. Some of the products and services we manage for our clients include: Office 365 desktop/exchange, VMware, Cato Networks, cloud computing, virus protection, backups, email encryption, network security, VPN, firewall management and phone systems. We offer a complete IT Team as a Service and fiduciary approach for our clients that delivers an IT strategy to meet their needs first.
