Technical Account Specialist

Join Us at Advantage Design Group®: Build Impactful Digital Experiences

Our Vision: Transforming Transitions with Digital Experiences

We transform life’s pivotal transitions into engaging digital orientation and onboarding journeys. At Advantage Design Group®, you’ll join a close-knit team of about 50 talented individuals—including art directors, web designers, web developers, project managers, videographers, editors, and more—who respect and uplift each other. Together, we create customized, interactive solutions that prepare, inspire, and empower people to confidently navigate change and build meaningful connections.

Your Mission and Impact

Join a team of dedicated, client-focused innovators transforming how people connect and engage. By empowering our clients, you’ll help guide their cohorts through key life transitions with engaging digital experiences that build confidence and clarity. Your work will directly shape how new hires, students, and participants navigate their journey, making every step meaningful and impactful.

Our Work Culture

Collaboration, innovation, and continuous improvement drive us daily. We put our clients first, balance creativity with efficiency, and work with integrity. If you thrive on challenges and want to deliver excellence at every step—keep reading.

Ready for the Challenge?

If you’re feeling excited and thinking, "Absolutely, this is for me!" —this is your calling.

Technical Account Specialist Role

Impactful Summary

As a Technical Account Specialist, you are the trusted partner and advocate for our clients. Your role centers on delivering exceptional support, proactive solutions, and high-impact training. Your mission is to empower users, foster trust, and drive product adoption, ensuring they maximize every tool, feature, and solution we offer.

How This Role Supports Our Mission

You’ll ensure every engagement strengthens our client relationships and drives transformative results, demonstrating that we’re more than a solution—we’re the driving force behind their success.

What You Will LOVE To Do

1. Build and maintain strong client relationships, serving as their main contact and trusted guide.

2. Conduct impactful training sessions that inspire confidence and ensure mastery of our platform.

3. Proactively engage clients to gather feedback and make tailored recommendations.

4. Handle and escalate client issues with grace and efficiency.

5. Collaborate with internal teams to amplify client feedback and contribute to product innovation.

6. Record detailed client interactions, tracking resolutions, and actionable insights.

Who You Are

You are the high achiever who excels when...

· Client-Focused: You make every interaction meaningful and trust-building.

· Proactive: Challenges? You seek them out and solve them before they appear.

· Tech-Savvy: You grasp complex software quickly and teach others effortlessly.

· Collaborative: You work seamlessly with teams and thrive in dynamic environments.

· Detail-Oriented: Precision is your habit, and you pride yourself on the details.

· Passionate: You genuinely care about the impact you make every day.

At Advantage Design Group®, your work matters, your ideas are valued, and your talents help redefine what’s possible. Our office is in sunny Jacksonville, FL, where we create recruiting and online orientations for organizations across the country and internationally! You can learn more about who we are and what we do here: Welcome!

If this sounds like the opportunity you’ve been looking for, we’d love to meet you!