Title: Technical Account Manager (Jr. / Mid. / Sr.)
Location: San Antonio, TX (Remote)
Clearance: Secret Eligible / Top Secret (SCI Eligible)
About this role:
- Rackner is seeking Technical Account Managers that will be primary tech advisors for both incoming customers and existing customers alike.
- TAMs align customers with technical solutions within the Platform One portfolio and continue hands-on support throughout the full customer lifecycle.
- Platform One is a DoD enterprise service capability intended to make the DoD DevSecOps initiative a reality by leveraging industry best practices, open-source software such as Kubernetes and containers, and commercial solutions to instantiate CI/CD pipelines at various classification levels.
- Rackner is working with the Platform One program to support these initiatives and provide technical services and expertise for the program’s success.
We are seeking professionals with experience in:
- Technical sales and customer support.
- Managing technical exploration documentation.
- Platform One portfolio and services.
- DevSecOps principles and practices.
- Kubernetes and Docker containerization.
- CRM technologies and Jira/Confluence for documentation and project management.
What will make you successful:
- Maintain and support continuous customer support throughout the full customer lifecycle.
- Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations.
- Support customer onboarding and ensure accurate resource and solution stack provisioning.
- Conduct monthly and quarterly health checks in coordination with customer Business Account Managers.
- Provide technical guidance during annual renewal processes.
Who We Are:
- Rackner is a software consultancy that builds cloud-native solutions for startups, enterprises, and the public sector.
- We are an energetic, growing consultancy with a passion for solving big problems for both startups and enterprises.
- Each of us enable digital transformation for large organizations through the newest in distributed technologies as we are laser focused on end-to-end application development, DevSecOps, AI/ML and systems architecture and our methodology focuses on cloud-first and cost-effective innovation.
- Our customers hail from a diverse, ever-growing list of industries.
Benefits/Additional Info:
Rackner embraces and promotes employee development and training and covers the cost of certifications relevant to a position and the technologies/services provided . Fitness/Gym membership eligibility, weekly pay schedule and employee swag, snacks & events are offered as well!
- 401K with 100% matching up to 6%
- Highly competitive PTO
- Great health insurance with large network of providers
- Medical/Dental/Vision
- Life Insurance, and short & long term disability
- Industry-Leading Weekly Pay Schedule
- Home office & equipment plan
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What We Do
Rackner builds cutting-edge solutions that apply DevSecOps and the power of AI in the datacenter, public and private clouds, and edge, leveraging the future of compute capability and technologies like Kubernetes (k8s) and WebAssembly (WASM). We're a member of the Cloud Native Computing Foundation and a Kubernetes Certified Service Provider - as well as a partner to the major public cloud companies. Our customers include hypergrowth startups and federal agencies, both Civilian and Defense. Core Competencies - DevSecOps - Edge Computing - AI/ML - Cloud-Native and Hybrid-Cloud development - Web and Mobile Applications Development (Microservices)
