Job
Description: Technical
Account Manager
Technical Account Manager are
responsible for managing all technical aspects of a company's
relationship with its customers. By providing
top-quality technical service before and after a sale, technical
account managers help to ensure customer satisfaction and strengthen
customer relationships.
Responsibilities;
· Assist customers’ technical
requests and take care of any technical issues.
· Build strong customer
relationships, especially with key customer stakeholders and sponsors.
· Always strive to provide
exceptional customer experience.
· Manage customer expectation
and lead them to customer satisfaction.
· Make sure all deliverable
arrive in good order, on time, and fulfil customers’ requirements.
· Keep track of key account
metrics.
· Communicate the progress to
both internal and external stakeholders.
· Take initiatives in
identifying growth opportunities.
· Collaborate with our
team to achieve sustainable growth.
Requirements;
· A proven track record of
Technical Account Management or other relevant experience.
· Experience in managing multiple
stakeholders and projects.
· A listener who is
customer-oriented and attentive to their needs.
· Critical thinker and problem-solving
skills.
· Team player.
· Good time-management skills.
· Great interpersonal and
communication skills.
· Experience and strong
knowledge in MS Office.
· Experience in using software
for sales such as Salesforce.
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Skills Required
- Proven track record of Technical Account Management or relevant experience
- Experience in managing multiple stakeholders and projects
- Customer-oriented with good listening skills
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
- Experience and strong knowledge in MS Office
- Experience in using software for sales such as Salesforce
What We Do
Fastspeed Business Solutions Limited is a leader in providing world-class ICT solutions, leveraging technologies like artificial intelligence and Software Defined WAN to accelerate business transformation and automation.
