The Role
As a Technical Account Manager, you will build relationships with clients, provide strategic guidance, and ensure optimal use of Microsoft technologies to achieve business outcomes.
Summary Generated by Built In
As a Technical Account Manager (TAM) at Codec, you will act as the primary technical partner and strategic advisor for a portfolio of clients. You will build deep, trusted relationships with both business and technical stakeholders, aligning Microsoft technology capabilities with customer objectives to deliver measurable business outcomes.
Working at the intersection of client leadership and Codec’s Managed Services & Delivery teams, you will ensure services are not only stable and scalable, but continuously optimised to drive value, innovation, and long-term success. This is a relationship-led role with a strong focus on strategic guidance, governance, and technical assurance.
You will develop a comprehensive understanding of each customer’s business priorities, industry context, and technical landscape, enabling you to proactively shape their technology roadmap. As a trusted advisor, you will identify opportunities for improvement, challenge thinking where appropriate, and guide customers in leveraging the Microsoft ecosystem to enhance productivity, resilience, and operational effectiveness
Key Responsibilities
Client & Stakeholder Management
- Act as the primary technical partner and trusted advisor for assigned client accounts
- Build and maintain strong relationships across technical, operational, and senior business stakeholders
- Establish and own the engagement cadence (service reviews, executive briefings, roadmap sessions)
- Translate customer business goals into business-aligned technical priorities and outcomes
- Act as the voice of the customer within Codec, ensuring alignment across delivery and leadership teams
Strategic Advisory & Account Planning
- Develop and own a strategic account plan aligned to customer objectives and Microsoft technology capabilities
- Partner with senior stakeholders (e.g. CIO, CTO, Heads of IT/Business) to shape technology strategy and roadmap
- Proactively identify opportunities to drive innovation, optimisation, and value realisation
- Provide informed recommendations, including challenging customer thinking where appropriate
- Guide customers in adopting Microsoft technologies to achieve measurable business outcomes (e.g. cost optimisation, productivity, security, scalability)
Technical Oversight
- Maintain a deep understanding of client architectures, platforms, and integration points
- Provide assurance on solution design, security, scalability, and alignment to best practice
- Lead technical escalation management, ensuring timely resolution and clear communication
- Proactively identify and mitigate technical risks, dependencies, and architectural gaps
- Ensure alignment with Microsoft standards, roadmap, and evolving capabilities
Delivery & Operational Governance
- Work closely with Project Managers, Solution Architects, and Consultants to ensure joined-up delivery
- Ensure all services align with Codec’s Project Delivery Framework and agreed customer outcomes
- Lead or contribute to steering groups, governance forums, and service review boards
- Oversee prioritisation, backlog shaping, and change control in line with customer priorities
- Monitor service performance against SLAs, KPIs, and customer expectations
Continuous Improvement & Value Realisation
- Identify and drive continuous improvement initiatives across customer environments
- Highlight opportunities for cost optimisation, performance improvement, and increased adoption
- Track and communicate value delivered through services and technology investments
- Promote adoption of new Microsoft capabilities (e.g. AI, automation, cloud services) where relevant
Account Growth & Opportunity Development
- Identify and shape opportunities for expanded services and strategic initiatives based on customer needs
- Collaborate with commercial teams to support account growth, renewals, and long-term partnerships
- Contribute technical insight into proposals, roadmaps, and future-state planning
- Recognise signals for transformation or additional investment and proactively engage stakeholders
Internal Contribution & Leadership
- Contribute to the development of Codec standards, frameworks, and reusable assets
- Share best practices, lessons learned, and customer insights across delivery teams
- Support the evolution of the TAM function within Codec, helping define best-in-class account management practices
Skills, Knowledge and Expertise
Essential Experience & Background
- Bachelor’s degree in IT, Business, or a related discipline (or equivalent experience)
- 5+ years’ experience in a customer-facing technical role (e.g. Technical Account Manager, Solutions Consultant, Architect, or similar) within a managed services or professional services environment
- Proven experience managing customer relationships and owning account outcomes, including service performance, stakeholder engagement, and roadmap alignment
- Strong working knowledge of the Microsoft ecosystem (Azure, Microsoft 365, Dynamics 365, Power Platform), with the ability to translate technical capabilities into business value
- Experience supporting live, business-critical platforms, including incident management, governance, and continuous improvement
- Demonstrated ability to work across delivery teams and customers to align technical solutions with business objectives
Core Competencies
- Excellent communication skills, with the ability to engage effectively with both technical teams and senior business stakeholders
- Ability to translate complex technical concepts into clear business outcomes and value
- Strong stakeholder management skills, with the ability to build trust, influence decisions, and challenge constructively
- Commercial awareness, with the ability to identify opportunities for optimisation and service expansion in line with customer needs
- Highly organised, with strong problem-solving and prioritisation skills across multiple accounts
- Resilient, adaptable, and comfortable operating in dynamic, client-facing environments
Desirable
- Experience in a consulting or professional services organisation, particularly within a Microsoft partner ecosystem
- Exposure to public sector or regulated environments, including governance and compliance considerations
- Experience with architectural governance, design assurance, or solution standards
- Microsoft certifications (e.g. Azure, Security, Modern Work, or Business Applications)
- Experience contributing to account planning, roadmap development, or strategic advisory engagements
About
Established over 40 years ago, Codec is a multi-award-winning Microsoft Solutions Partner, trusted by public and private sector organisations to deliver impactful digital transformation. With offices in Dublin, Belfast, Cologne, and across Germany, our team of over 300 experts specialises in harnessing the full potential of Microsoft technologies—including Dynamics 365, Power Platform, Azure, and Copilot—to drive innovation, automation, and operational excellence. Codec combines deep industry expertise with a proven track record to help organisations unlock the power of AI and modern cloud solutionsThough originally best known as a hardware reseller, since 2010 Codec has focused on building an outstanding software consulting business with a team of experts implementing enterprise solutions using products from Microsoft and Oracle. Our customer base, revenues and average contract values have grown steadily year on year and we continue to invest in the provision of new product and service offerings.Our team is a careful mix of recent graduates and experienced professionals from a variety of diverse cultural backgrounds. We are a melting pot of seasoned consultants supported by the best talent from the local universities. We have a thriving placement student academy and graduate recruitment programme which grows year on year.This company is an equal opportunities employer
Skills Required
- Bachelor's degree in IT, Business, or a related discipline
- 5+ years' experience in a customer-facing technical role
- Proven experience managing customer relationships and owning account outcomes
- Strong working knowledge of the Microsoft ecosystem
- Experience supporting business-critical platforms
- Excellent communication skills
- Strong stakeholder management skills
- Commercial awareness for service expansion
- Microsoft certifications (optional)
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The Company
What We Do
Established in 1985 and headquartered in Ireland, Codec is a high-growth, leading technology company with offices in Dublin, London, Belfast, and Malta. With a team of over 300 dedicated professionals, we are committed to delivering innovative solutions based on the Microsoft low-code platform. As current Microsoft country partner of the year (for the 4th time), Codec specialises in providing business applications, artificial intelligence, and cloud infrastructure on the low-code Microsoft platform to organisations in the Public and Healthcare sectors. Beyond technology Codec actively supports sustainability and our chosen charities, Ruhama and Flourish.
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