Technical Account Manager

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses.  We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

El/La Technical Account Manager (TAM) es el pilar central del modelo de "Gobierno Unificado" y actúa como el interlocutor principal y estratégico para el cliente.

Su misión es garantizar que la colaboración funcione como un único equipo cohesionado, eliminando silos y asegurando que todas las iniciativas y servicios estén perfectamente alineados con la estrategia corporativa del cliente estratégico.

Es máximo responsable de la salud de la relación y de la resolución de dependencias.

Las responsabilidades principales de este rol incluyen:

• Punto de Contacto Único: Ser el/la interlocutor/a principal y responsable ante el cliente estratégico para la estrategia, el rendimiento y la escalada de problemas.
• Orquestador/a de la Demanda: Canalizar, cualificar y dirigir toda la nueva demanda (nuevos proyectos, assessments en países) al equipo correcto, asegurando que se alinea con la estrategia global y no crea nuevos silos.
• Propietario/a de la Fricción: Asumir la responsabilidad de gestionar y resolver cualquier dependencia o fricción entre los distintos equipos de servicio (p. ej., entre la Factoría de Migración y Operaciones), asegurando que el cliente no quede en medio.
• Visibilidad 360: Ser propietario/a del dashboard de salud del partnership. En los comités de seguimiento, debe presentar una visión consolidada de los KPIs de todos los servicios.
• Garante de la Estrategia: Conocer en profundidad la arquitectura y las piezas del ecosistema del cliente estratégico para asegurar que todos los proyectos nacen alineados con la estrategia corporativa.

Who You Are

• Visión Estratégica y de Arquitectura: Capacidad para entender la arquitectura global del cliente y cómo las diferentes piezas del ecosistema se interconectan.
• Liderazgo y Coordinación: Habilidad excepcional para gestionar múltiples equipos de servicio y actuar como un único punto de gobierno.
• Gestión de Stakeholders: Experiencia demostrada en la gestión de la relación con clientes de alto nivel y en la presentación de resultados en comités ejecutivos.
• Resolución de Problemas: Fuerte capacidad para identificar, gestionar y resolver conflictos y dependencias entre equipos técnicos y operativos.
• Gestión de la Demanda: Experiencia en la cualificación y canalización de nuevas demandas de proyectos en un entorno complejo.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose.  We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.
From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth.
We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve. You’ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you’ll be part of a culture that values empathy, restless learning, and a devotion to shared success.
We want you to thrive here—and we’re committed to helping you do just that. Ready to make an impact? Join us and help shape what’s next.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.