Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
El/La Technical Account Manager (TAM) es el pilar central del modelo de "Gobierno Unificado" y actúa como el interlocutor principal y estratégico para el cliente.
Su misión es garantizar que la colaboración funcione como un único equipo cohesionado, eliminando silos y asegurando que todas las iniciativas y servicios estén perfectamente alineados con la estrategia corporativa del cliente estratégico.
Es máximo responsable de la salud de la relación y de la resolución de dependencias.
Las responsabilidades principales de este rol incluyen:
- Punto de Contacto Único: Ser el/la interlocutor/a principal y responsable ante el cliente estratégico para la estrategia, el rendimiento y la escalada de problemas.
- Orquestador/a de la Demanda: Canalizar, cualificar y dirigir toda la nueva demanda (nuevos proyectos, assessments en países) al equipo correcto, asegurando que se alinea con la estrategia global y no crea nuevos silos.
- Propietario/a de la Fricción: Asumir la responsabilidad de gestionar y resolver cualquier dependencia o fricción entre los distintos equipos de servicio (p. ej., entre la Factoría de Migración y Operaciones), asegurando que el cliente no quede en medio.
- Visibilidad 360: Ser propietario/a del dashboard de salud del partnership. En los comités de seguimiento, debe presentar una visión consolidada de los KPIs de todos los servicios.
- Garante de la Estrategia: Conocer en profundidad la arquitectura y las piezas del ecosistema del cliente estratégico para asegurar que todos los proyectos nacen alineados con la estrategia corporativa.
Who You Are
- Visión Estratégica y de Arquitectura: Capacidad para entender la arquitectura global del cliente y cómo las diferentes piezas del ecosistema se interconectan.
- Liderazgo y Coordinación: Habilidad excepcional para gestionar múltiples equipos de servicio y actuar como un único punto de gobierno.
- Gestión de Stakeholders: Experiencia demostrada en la gestión de la relación con clientes de alto nivel y en la presentación de resultados en comités ejecutivos.
- Resolución de Problemas: Fuerte capacidad para identificar, gestionar y resolver conflictos y dependencias entre equipos técnicos y operativos.
- Gestión de la Demanda: Experiencia en la cualificación y canalización de nuevas demandas de proyectos en un entorno complejo.
Being You
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.
What We Do
We have the world’s best talent that design, run, and manage the most advanced and reliable technology infrastructure each day. Together, we think holistically about the health of these vital technology ecosystems.
We are a focused, independent company that builds on our foundation of excellence by creating systems in new ways. Bringing in the right partners, investing in our business, and working side-by-side with our customers to unlock potential. We're raising the bar.
Our experience speaks for itself: We have 90,000 highly skilled employees around the world serving 75 of the Fortune 100. But our purpose is what drives us: Advancing the vital systems that power human progress. Because when a digital ecosystem is healthy, it can more readily adapt and support continuous growth and that opens up a world of possibility for everyone.
