Technical Account Manager

At Pexip, we’re a small, globally diverse team spread across countries, united by a passion to empower secure, seamless video collaboration for everyone. Guided by our winning mindset to always think like world champions, we partner with leading industry players to make a big impact on a global scale. If joining a talented, close-knit, and customer-obsessed team on a mission that truly matters is important to you, we hope you keep reading. 

We’re seeking a Technical Account Manager to join our US Enterprise team to help organizations realize what’s possible with Pexip. Are you the ultimate techie with a commercial mindset paired with a deep understanding of enterprise video and unified communications technologies?  Do you have an entrepreneurial  spirit, ready to do something different, and want to have fun at work while changing the industry?  In that case, keep reading!

You will be responsible for working with our largest and most strategic customers to help them achieve greater adoption, usage, and success with the Pexip portfolio of products. Typical tasks include "100 day" check ins, reviewing usage to identify areas for expansion, providing product update presentations, serving as the first line of escalation, serving as the customer's voice of feedback, and working with the greater sales team to expand utilization within the customer.

The ideal candidate will demonstrate a keen balance of technical ability with the interpersonal skills to help customers understand how the utilization of Pexip technology can increase the value of their existing applications. We are seeking a strong candidate who is looking for an exciting opportunity to join a fast-paced team. Are you the right person?

If you think this looks like a nice and relaxing position, this is definitely not for you :-)

What You’ll Do 

You will be a key resource in Pexip’s technical development and in driving our recognition and success in a highly competitive and exciting marketplace. The majority of time will be spent with customers and partners, where you will be instrumental in gathering feedback and working with our world class R&D teams in Norway and UK. Responsibilities include:

• Serve as the subject matter expert on all of Pexip's products and technologies.
• Develop into the customer's trusted advisor on all things Pexip and the industry.
• Identify areas for growth or repair, and working with the customer to execute the tasks that need to be completed.
• Work with a variety of different organizational roles - from executives to end user support staff.
• Balance sensitivity for customer needs to help all involved parties to succeed.
• Serve as the first line of escalation for the customer, work to understand any issues that arise and help structure paths to resolution.
• Conduct regular health checks on customer architectures.
• Work with the product team to identify, scope, and prioritize features necessary to support our most strategic customers.

What You’ll Bring 

• Able to break complicated problems down into small, manageable chunks.
• Good working knowledge of the collaboration industry and related protocols, including SIP, H.323, WebRTC, Microsoft Skype for Business, firewall traversal, VoIP and so on.
• Understanding of third-party collaboration solutions such as Microsoft Teams, Microsoft Skype for Business on-prem/365, Cisco etc.
• Overview and understanding of Microsoft Azure, Amazon Web Services and Google Cloud.
• Demonstrable ability to work within a global team of engineers and account executives.
• Must be willing and eager to learn new technologies.
• Understanding of scripting development is a plus.
  
• "Can do" attitude!
  

Location: Preferably Herndon area, USA

Why Pexip 

• Connection & Belonging:
  Weekly all-hands, global kick-offs, and a people-first culture built on our Success Formula: Think like world champions. All eyes on the customer. Stay healthy. 

• Growth Mindset:
  We invest in your learning and development. 

• Culture of Trust & Inclusion:
  Strong people culture anchored in our values; The Pexip Way. 

• Real Ownership:
  Your work is visible, measurable, and directly tied to our growth. 

• Mission that Matters:
  Every day, we safeguard the most confidential conversations in the world. Our technology enables what matters most—human connection, decisive interaction, and progress. 

About Pexip:    

Pexip is a video technology specialist, providing all organisations with seamless communication regardless of technology platforms and security requirements–powering the critical conversations that people rely on every day.  

Our company values are at the core of everything we do, and they define how we interact with each other, our customers and our partners daily. They guide our business, our product development, and our brand. As our company continues to evolve and grow, scaling the Pexip Way is critical to our success. Since day one, Pexip has had an open and inclusive work culture with equal opportunities for all. We are proud to represent a diverse workforce and we see diversity as a competitive advantage.  

Pexip is an equal opportunity employer and evaluates applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. Diversity and culture are what make Pexip so unique.
 

Pexip has HQ in Oslo, Norway, with main offices in; London - UK, Herndon - US, Stockholm - Sweden, Paris - France and Sydney - Australia, as well as sales offices across the globe.     

Consent to Data Retention 

As part of our recruitment process, we may retain your personal data, including your resume and application details, for up to one year after the conclusion of your application. This allows us to consider you for future opportunities that align with your skills and interests. By submitting your application, you acknowledge and consent to this retention period. Please note that your data will be handled securely and in accordance with applicable privacy regulations. If at any time you wish to withdraw this consent or request deletion of your information, you may contact us directly.