The Role
The Technical Account Manager will integrate TrustArc products, provide client support, troubleshoot technical issues, and identify ways to enhance customer satisfaction and retention.
Summary Generated by Built In
About Us
As the leader in data privacy, TrustArc automates and simplifies the creation of end-to-end privacy management programs for global organizations. TrustArc is the only company to deliver the depth of privacy intelligence, coupled with the complete platform automation, that is essential for the growing number of privacy regulations in an ever-changing digital world. We have a global team across the Americas, Europe, and Asia, TrustArc helps customers worldwide demonstrate compliance, minimize risk, and build trust. For additional information visit www.trustarc.com.
We invest in our team member’s work-life balance, with paid time off, flexible working hours, and a work from home environment. We support employees with their own industry specific learning. We have virtual team events such as trivia games, celebrating “international pet day”, lunch’n’learns, exercise classes, Women at TrustArc ERG, and many more.
All of our above initiatives and employee support is in line with our seven core values: Customer Obsessed, Fearless, Accountable, Collaborative, Agile, Transparent and Effective. We like to encourage our employees to end each day with the question: “Which value(s) did I demonstrate today?” And we acknowledge exceptional work through our semi-annual awards, which includes a paid vacation!
Job Overview
As a Technical Account Manager, you will be responsible for the successful integration ofTrustArc products, supporting small to enterprise level clients, and developing strong relationships with our clients that will lead to retention and growth of the business. You will identify overall areas for improvement and strive to improve client satisfaction. This position requires strong attention to detail, experience managing enterprise level clients, data analysis skills, great organizational skills, strong troubleshooting skills, and intermediate to advanced knowledge of web architecture. Having these attributes will help the team consistently exceed
customer requirements.
What You Will Do
- Provide strategic and tactical client services to complex and high touch clients
- Understand customer needs and translate this need into strategic solutions and recommendations
- Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite
- Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products
- Work with the engineering team to scope, prioritize, and manage customer requests
- Demonstrated successes in client communication (written and verbal) from prior work experiences
- Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
- Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products
- Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
- Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations
- Identify opportunities to help expand customer adoption of TrustArc products
What You Will Bring
- Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role.
- Strong understanding of technological platforms and web infrastructure. Knowledge of online ad serving systems on desktop and mobile is desired
- Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Firebug
- Understanding of technical documentation including product specs and API integrations
- Intermediate knowledge in Microsoft Excel
- Ability to work effectively cross-functionally with Product, Engineering, and Sales
- Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
What We Offer
Competitive compensation
Health, Vision and Dental Care
PTO Program
Computer + Welcome Package
Work from Home as choice
Continuing Education Program
Opportunities to participate in philanthropic activities
Opportunities to participate in health-focused activities- mindfulness, wellness, activity lifestyle
Php 20,000 employee referral program
Excited about the opportunity, but worried you don’t meet all the requirements? Apply anyway and give us both the chance to find out!
Equal Opportunity
TrustArc is proud to be an Equal Opportunity Employer and is committed to a diverse and inclusive workplace. We believe that a successful organization is one that celebrates its employees for who they are, who they love, and the unique lens through which they experience the world. TrustArc does not discriminate based on race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected status. We understand that our differences make us better. They empower us to learn from each other, lean on each other, and create a product and community that models the behavior we hope to see in others.
If you need reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, contact us at [email protected] and describe the specific accommodation requested for a disability-related limitation. Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process
Top Skills
CSS
HTML
JavaScript
Excel
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The Company
What We Do
Data privacy regulations are changing daily with new laws being introduced across the globe. Keeping up with these changes and remaining compliant is necessary for any organization who wants to avoid fines and loss of consumer trust. Using the TrustArc Privacy Management Platform, privacy leaders can simplify and automate their privacy program. This single platform experience is delivered through its unique combination of privacy frameworks, insights, intelligence, knowledge and operations. Only TrustArc can deliver the depth of continuous privacy intelligence, coupled with a fully-automated platform for end-to-end privacy management, that’s essential for navigating today’s ever-changing digital world.
