Technical Account Manager

Job Description:

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Location: Remote (Canada)

Essential Job Functions

• Verify and implement detailed technical design solutions based on project requirements and customer needs.

• Collaborate with internal teams and customers to analyze, develop, and deliver tailored technology solutions.

• Lead the technical delivery and implementation of customer solutions, ensuring alignment with enterprise goals.

• Coordinate the rollout of new installations, migrations, and configurations across network, application, or platform domains.

• Provide advanced consulting on solution design, system tuning, and technical modifications to optimize performance.

• Assist in identifying and gathering customer requirements and translating them into actionable technical solutions.

• Respond to technical inquiries, offering insight and guidance across multiple technologies.

• Support solution delivery by engaging in hands-on technical problem solving across integrated environments.

• Contribute to internal knowledge sharing and documentation of best practices, tools, and reusable components.

• Collaborate on pre-sales activities, including proposal development and technical input for customer opportunities.

• Ensure solutions support availability, performance, and long-term maintainability for enterprise clients.

Technical Expertise

• 8+ years of technical experience, with a Bachelor’s degree in computer science or related discipline (or 11+ years of relevant experience without a degree).

• Broad technical proficiency across infrastructure, cloud, and application management domains.

• Experience with Full Stack Dynatrace, Testing as a Service, and enterprise-level Application Management.

• Expertise in cloud and infrastructure strategy, technical consulting, and solution delivery.

• Hands-on experience working with multi-technology environments and managing integration across platforms.

• Familiarity with compliance, audit processes, and regulatory requirements in the Canadian insurance industry.

• Knowledge of architectural dependencies and enterprise IT environments.

Other Qualifications

• Strong client relationship management skills with the ability to communicate effectively across stakeholders.

• Experience managing customer expectations, technical solution delivery, and team coordination.

• Excellent problem-solving, diagnostic, and root cause analysis skills across diverse technologies.

• Ability to translate technical detail into business value for clients and internal stakeholders.

• Consultative approach with a focus on identifying additional opportunities within client environments.

• Excellent time and task management, with the ability to lead concurrent technical initiatives.

• Professional demeanor with strong written, verbal, and presentation communication skills.

Work Environment

• Remote opportunity within Canada.

• May require occasional travel to client sites.

• May involve after-hours or weekend work based on project or client needs.

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.

In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail AODA Canada Requests.

Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.