🌍 About Us
We're a company with a startup soul operating in the proxy and web scraping industry for 9+ years. We move fast, we experiment, and we're not afraid to change course when something's not working. Pivoting isn't a failure for us — it's how we grow and learn.
Collaboration and adaptability are part of our everyday rhythm. If you thrive in environments that are dynamic, collaborative, and open to change, this might just be your place.
🚀 Who are we seeking?
We’re looking for a Technical Account Manager (L1) who is a people person with a technical edge — comfortable supporting users, but most energized when independently troubleshooting and resolving backend or product issues without relying on the engineering team right away, would be a great fit for this role. If you're already familiar with scraping or IP tech, that’s a big plus.
💡 How Can You Help Us?
- Acting as the main technical point of contact for our clients — handling questions and requests over email, chat, and support tickets.
- Troubleshooting proxy and scraping-related issues independently and escalating only complex cases to the tech team.
- Guiding new clients through onboarding and putting together training materials to help them get up to speed quickly.
- Working closely with our sales and product teams to share client feedback and spot upsell opportunities.
- Supporting proxy integrations and advising clients on IP rotation and scraping workflows.
- Helping us improve the way we do support by contributing ideas, feedback, and tweaks to our tools and processes.
- Keeping our internal knowledge base tidy and useful, with clear documentation of support cases and solutions.
💡 An ideal candidate would have
- At least 3 years of experience in a technical support or similar client-facing role, ideally in a fast-paced startup environment.
- A good understanding of proxies and basic networking concepts. Familiarity with scraping or IP technologies is a big plus, but not required.
- Experience with tools like Freshdesk, Rebilly, WHMCS, Paddle, or Asana — bonus points if you’ve worked with scripting or basic programming.
- Strong troubleshooting and problem-solving skills, with the ability to explain technical concepts clearly to non-technical clients.
- Fluent in English (C1 level or higher).
- Willingness to work US hours (preferably 7 am to 3 pm CT)
✨ Why Join Us?
- Fully Remote
- Stable (9+ years) and constantly growing company
- An international team of professionals
- Professional Development Budget for your self-actualization and growth
⚡️ Our Hiring Process
It’s fast and simple!
- Submit your CV in English and fill out the Questionnaire
- Have a chat (60m) with our HR team (Marlena and Ivana) - get to know us better and ask any questions you have in mind 🙂
- Panel Interview (30-60m): Meet Simon and Hoozaifa, our Customer Success team, and discuss your experience and technical expertise.
- Final Interview (30m): Meet Michele, our CS Director
- Offer: If we’re a match, we’ll extend an offer and welcome you to the team!
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What We Do
Sprious brings our valued customers the best in technology along with five star support. Partnering with Sprious enables our customers to take advantage of the latest technology and world-class support that is available 24 hours, 7 days a week.
Since its inception, Sprious has helped organizations worldwide turn big ideas into powerful solutions, but Sprious means more than just quality products. We are constantly striving at being a well-rounded company that is a cornerstone in the community and around the world. We at Sprious love what we do and whom we do it with. We’re a team – a family – working toward a common goal and creating something beautiful together. As a purpose-driven organization, we strive to think big, struggle well, and create beautiful, life-enriching companies.
