About Statsig
Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!
What you’ll doYou’ll partner with our Account Management and Enterprise Engineering teams to drive customer satisfaction and successful adoption of Statsig with customers. Our Technical Account Managers should ideally have a technical background (as a software engineer or solutions architect) as well as experience in customer-facing roles. They will need to develop a strong understanding of Statsig’s products, as well as how they can integrate into a customer's stack. You’ll be a member of the technical relationship management team for our customers, responsible for the onboarding, implementation reviews, technical guidance, health monitoring, and liaising with various other internal functions at Statsig for your customers.
We currently have a lean team and ambitions to double our customer count in the next year. We are looking to scale our ability to onboard and support customers until they are self-sufficient with Statsig, and then maintain an advisory relationship with these customers. Lastly, we want to invest in improving our level of service to all customers, big and small, and find efficiencies to scale our support for customers as we continue to grow into the future.
Responsibilities:
1. Onboarding, Training, and Technical Support:
Gathering success metrics for customer’s onboarding and advise them as they scope the lift and timeline for their own implementation.
Educate new and existing customers on getting the most out of Statsig.
Provided guided implementation support to new customers, helping them integrate Statsig with their data, product development tech stack, and their cultural processes.
Present training and other educational collateral to help customers get start with and improve their use of Statsig.
Advise on technical support and product adoption for existing customers, holding them accountable to their success metrics and timing goals for implementation.
Help customers be more successful with Statsig over time by learning about customers' successes and challenges, coaching them on best practices, and bringing in other internal subject matter experts to help the customer.
2. Cross Functional Product and Process Improvement:
Regularly assess customer health and success metrics to drive retention and identify areas for improvement.
Proactively identify and address customer challenges or issues, and work with customers and internal cross-functional partners to drive timely resolutions.
Advocate for customer needs by informing product enhancements and roadmaps and communicate expectations and timelines back to customers effectively.
Recommend process, content, and approach improvements for our team to increase our efficiency and effectiveness in supporting our customers.
Statsig is looking for a Technical Account Manager who lives the Statsig values and who has demonstrated a successful track record in onboarding and training engineers, product managers, and data scientists onto a technical product. You are a highly motivated and largely technical individual, looking for an opportunity to grow, scale, and improve the onboarding and support of enterprise customers. This role will also provide a unique and evolving opportunity to build relationships with our customers as a trusted advisor.
Qualifications:
Comfortable having technical conversations with technical and non-technical personas.
Problem solving experience for technical, product, and implementation related questions.
Excellent verbal and written communication skills.
Collaborative and team oriented.
Ability to work 5 days a week from our Bellevue, WA office.
Examples of relevant backgrounds could include:
Software Developer / Engineer
Technical Account Management
Technical support or technical customer service experience
Technical/software sales engineer experience
Consultant in software development
Solutions Architect / Engineer
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What We Do
Statsig is a one-stop platform designed to streamline your product development process. It brings together essential tools like feature flags, experimentation, and analytics into a single, unified solution. By having everything in one place, Statsig lets your team make data-driven decisions, iterate quickly, and drive growth.
Built on a robust infrastructure, Statsig handles over a trillion events every day. With 99.99% guaranteed uptime and lightning-fast responses, it supports massive-scale usage by industry leaders like OpenAI, Microsoft, and Notion. This means you can trust Statsig to keep up, no matter how big your product gets.
Statsig empowers your team to build software the right way. By fostering a culture of data-driven decision-making and collaboration, Statsig helps you:
-- Run sophisticated experiments with advanced statistical analysis
-- Manage feature releases with complete control and scalability
-- Gain actionable insights from product analytics and session replays
-- Iterate quickly and make informed decisions based on real-time data
Statsig's infrastructure is built for massive scale. It processes over a trillion events per day with 99.99% uptime and super-fast response times. This reliability supports critical operations for industry leaders to supercharge their product development using Statsig. They've boosted experimentation speed, improved core business metrics, and accelerated growth—all while keeping the focus on delivering value to their users.
Fostering a culture of experimentation is crucial for companies looking to innovate and grow efficiently. Statsig makes this easy by providing a platform that simplifies running experiments and analyzing results. With Statsig, teams can set up and manage experiments effortlessly, ensuring that data-driven insights guide product decisions.
Why Work With Us
We’re powered by a builder-first culture rooted in innovation, impact, and ownership. We move fast, value outcomes over effort, and encourage everyone to challenge the status quo with “No Sacred Cats.” Engineers collaborate openly, ship real features from day one, and grow alongside teammates who care deeply about craftsmanship and each other.
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