Technical Account Manager

How do you want to pay? It’s a question you’ve answered on-screen or in-person thousands of times, but your choices have always been limited. Imagine the flexibility to pay however you want – card, QR code, credit, installments, debit, multiple currencies, reward points, or a combination of any of these - all on the same Account. Sound impossible? Episode Six makes the seemingly impossible happen every day.  

We’re a global provider of API-based issuer processing and ledger infrastructure. We’re 100% cloud-native, hyper-configurable, and a “Top 10 Place to Work in Fintech.” And we’re changing how people think about payments.  

Today, we’re powering payments for some of the world’s largest banks and numerous innovative fintechs. E6 is headquartered in Austin with offices in Tokyo, Singapore, Brisbane, and London. We provide technology for clients in 24 countries on four continents. Since 2018 when we launched with HSBC, we have grown more than 10x.  

Interested in redefining what’s possible in payments? Join Episode Six today. 

What we’re hiring for: 

We are a growing fintech looking to add an experienced Technical Account Manager to our team in Tokyo, Japan 

What you’ll be responsible for in this role: 

• Serve as the primary technical point of contact for clients in Japan, supporting implementation and post-go-live activities 
• Provide hands-on support with RESTful API integrations, system configuration, and testing. 
• Troubleshoot technical issues, analyse logs, and collaborate with internal engineering and support teams to resolve client problems 
• Translate client requirements into technical solutions, ensuring alignment with Episode Six’s platform capabilities 
• Participate in pre-qualification and scoping of client change requests and enhancements 
• Deliver technical enablement and knowledge-sharing sessions for clients and internal stakeholders 
• Maintain and contribute to technical documentation such as integration guides and FAQs 
• Advocate for client needs internally, influencing product enhancements and delivery priorities 
• Support pre-sales activities, including participation in RFIs/RFPs, and clearly articulating platform capabilities, features, and value propositions to prospective clients. 

What experiences and skills are necessary to be successful in this role: 

• 3+ years in a technical client-facing role such as Technical Account Manager, Solutions Engineer, or Implementation Consultant 
• Strong experience with RESTful APIs, system integration, and API testing tools  
• Technical fluency and comfort working with logs, API calls, and basic coding concepts (experience with Python, Java, or JavaScript a plus) 
• Native-level fluency in Japanese (spoken and written) and strong business-level English communication skills 
• Experience in fintech, payments, SaaS, or core banking systems preferred 
• Excellent communication and problem-solving skills, with the ability to explain technical concepts to non-technical audiences 
• Experience working cross-functionally with Product, Engineering, Account Managers and Client Success teams 
• Ability to manage multiple client priorities in a fast-paced environment 
• Growth mindset and willingness to continuously learn and adapt 

What makes a successful E6er? 

• We appreciate the unique backgrounds, skill sets, experiences, and contributions each E6er brings. With a strong culture of respect for all, we foster an inclusive and supportive environment for every E6er to excel and grow. 
• We take immense pride in everything we do, no matter how big or small. We work hard, we work smart, and we sweat the details. We are humble enough to know that we do not know it all. We are excited to come to work every day, knowing we will be learning, improving, innovating, and making an impact. 
• A people-first mentality. From professional development on day one to a 360° focus on your wellbeing – and the flexibility to work where you need to – we’re here to support you. 

Episode Six is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other legally protected characteristics. 

Episode Six is committed to providing reasonable accommodations for qualified individuals with disabilities who may require assistance during the application or interview process. Please reach out to E6’s Talent Acquisition Team at [email protected] if you need any support.