About HarperDB
HarperDB is a new type of development technology that combines distributed database, cache, application, and streaming systems into a single process. By collapsing the stack from multiple systems into one, we bypass costly serialization and latency-inducing network hops so that services are more performant and lower cost than ever before possible. Simply put, HarperDB is a better way of building enterprise technology services when performance, cost, and simplicity at scale matter. Join our passionate team in building a better future for development teams of all sizes.
Job Description
As a Technical Account Manager at HarperDB, you will be the primary technical point of contact for a set of strategic customers. You will work closely with customers to understand their technical needs, provide technical guidance, and resolve technical issues. You will also work with the engineering team to identify and prioritize customer requirements, and to advocate for customer needs within the organization.
Responsibilities
- Build strong relationships with key technical decision-makers at customer accounts.
- Provide technical guidance and support to customers.
- Troubleshoot and resolve complex technical issues.
- Identify and prioritize customer needs.
- Advocate for customer needs within the organization.
- Track and manage customer issues and requests.
- Provide regular updates to customers on the status of their issues and requests.
- Work with the engineering team to develop and deliver solutions that meet customer needs.
- Provide off-hours customer support as needed, including nights and weekends, such as joining emergency calls and flagging urgent issues to our team as needed, especially during periods of high demand or while our formal support team is being established.
Qualifications
- Strong technical background, including experience with databases, SQL, and NoSQL.
- Experience with technical account management for large, enterprise customers.
- Ability to understand and explain complex technical concepts to a non-technical audience.
- Familiarity with use cases such as GraphQL, MQTT, caching and real-time messaging.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
Bonus Qualifications:
- Experience with visualization tools (e.g., Grafana, InfluxDB) is a plus.
- Prior experience with HarperDB or similar distributed database solutions.
Why Join Us
- Competitive salary and benefits package commensurate with experience.
- Opportunity to work on cutting-edge technology and make a real impact.
- Fast-paced, dynamic, and collaborative work environment.
- Be part of a passionate team that's revolutionizing the database landscape.
If you're a motivated self-starter who thrives in a fast-paced environment and shares our values of transparency, authenticity, and empowerment, we want to hear from you!
Interview Process
- 1st Stage: 30 minute Zoom screen with a member of our Operations Team.
- 2nd Stage: 45 minute Zoom conversation with two members of HarperDB Delivery Team.
- 3rd Stage: Meet with additional members of our team to discuss further interview questions. Typically about 60-90 minutes, on Zoom.
- 4th Stage: 30 minute Zoom conversation with HarperDB Co-Founders.
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What We Do
Harper is a globally-distributed edge application platform. It reduces complexity, increases performance, and lowers costs by combining user-defined applications, a high-performance database, and an enterprise-grade streaming broker into a single package. The platform offers unlimited horizontal scale at the click of a button, and synchronizes data across all the nodes in a cluster in milliseconds. Harper simplifies the process of delivering applications and the data that drives them to the edge, which dramatically improves both the user experience and total cost of ownership for large-scale applications. Deploying Harper on global infrastructure enables a CDN-like solution for enterprise data and applications.
Harper is partnered with global companies like Akamai, Verizon, AWS, and Lumen to bring a complete solution to the market. Their customers include massive gaming companies, global retailers, digital advertising innovators, and more.
Harper has over 130K deployments and 15K community members. Their leadership has a deep and diverse background in solving complex tech challenges for organizations from startups up to Fortune 100 companies and beyond. Harper has achieved RedHat certification on OpenShift, and is deployable anywhere, including Linode, DigitalOcean Marketplace, hyper-scaler clouds, and more.
Harper has been awarded Best Small Companies to Work For by BuiltIn, Top Edge Computing Companies to Watch, Startup of the Year by Hackernoon. Within the last year, our CEO has been awarded the Ethical Leader of the Year by the University of Colorado and was recognized as a Titan 100 for the Colorado Titan 100 Awards.
Why Work With Us
Harper is an innovation-motivated company that solves the most complex problems facing technology at scale. Leading with transparency and radical authenticity, employees receive specific and timely feedback driving rapid career growth and a strong sense of ownership. At Harper, we build people up to realize their full potential.
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