Technical Account Manager

Company Description

Have you ever wondered why your favorite apps, social media content, and video games load in the blink of an eye? It's likely because of Gcore behind the scenes!
Join a team that collaborates with industry giants like Intel, Dell, NVIDIA, Graphcore, and Equinix to accelerate AI training, provide cutting-edge cloud services, and optimize content delivery.
If you are passionate about transforming the internet and contributing to cutting-edge innovations, come join us at Gcore!
We are over 550 professionals and currently looking for a Technical Account Manager.

Job Description

As a Technical Account Manager you will:

• Serve as the primary point of contact for assigned clients, building and nurturing strong relationships with key stakeholders, including executives, IT leaders, and technical teams.
• Understand clients' business objectives, technical challenges, and requirements, and develop tailored solutions and strategies to address them effectively.
• Provide technical expertise and support to clients, offering guidance on product implementation, configuration, troubleshooting, and optimization to ensure successful outcomes.
• Conduct regular technical reviews and assessments with clients to identify improvement opportunities and provide enhancements recommendations.
• Collaborate with internal teams, including sales, engineering, and support, to coordinate project activities, timelines, and deliverables, ensuring alignment with client expectations and project objectives.
• Manage the implementation and deployment of solutions, overseeing technical aspects of the project lifecycle from initiation to completion.
• Develop and maintain account plans and strategies for assigned clients, identifying growth opportunities, upsell and cross-sell potential, and risk mitigation strategies.
• Work closely with sales teams to drive revenue growth and expansion within existing client accounts.
• Provide technical training and enablement sessions to clients, empowering them to effectively use and leverage our products and services to achieve their business goals.
• Serve as a trusted advisor and subject matter expert, delivering insights and best practices to help clients maximize the value of their investments.

Qualifications

We Expect You To Have:

• A Technical Degree (in Computer Science, IT, IT engineering or equivalent) and/or relevant technical experience (10 years);
• 3+ years of relevant experience in technology/software pre-sales consulting, technical support, technical account management or related area;
• Solid Linux system administration knowledge and hands-on experience;
• Good understanding about networking;
• Good understanding of the following: CDN Edge, Cloud, AI, Virtual Machines, Baremetal/Dedicated servers, Virtualisation (KVM, VMware), K8S, Cloud computing in general;
• Ideally good experience in Artificial Intelligence (AI) machine learning training and inference.
• A customer-centric mindset with a proven passion for delivering customer value;
• Excellent problem-solving skills with the ability to thrive in a fast-paced environment;
• Strong presentation and communication skills, with experience in communicating complex technical concepts to various customer stakeholders on different level;
• A growth mindset, with insatiable curiosity and a passion for learning and growth;
• Fluency in English (both written and verbal communication);
• Experience communicating with technical and non-technical audiences, including executive-level stakeholders or customers.

Additional Information

What We Offer:

We value our employees and offer a benefits package designed to support your health, well-being, and professional growth throughout your journey at Gcore:

• Competitive salary
• Flexible working hours
• Remote, hybrid, or office work options depending on your role
• Work from anywhere in the world for up to 45 days per year
• Private medical insurance for you and your family*
• 5 additional vacation days*
• Additional fully paid sick leave days*
• Allowance for significant life events and birthdays
• Language classes
• Modern office space with free snacks, drink and entertainment options*
• Team sports activities*

*Please be aware that this benefit may vary depending on your country.

About the Company
Gcore is an international cloud and edge leader in providing first-class web performance, content delivery, and security. Headquartered in Luxembourg, with offices around the world, the company provides its solutions to global leaders in numerous industries.
Millions of people worldwide use apps and play games based on our infrastructure and services: we are trusted by World of Tanks, Albion Online, Avast, Photon, Unity, Sandbox Interactive, and others.
Equal Opportunity Employer
We provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.