Conversant Group is a mission based Global IT infrastructure and security consulting company founded in 2009 and based in Chattanooga, TN. We are the world’s first Civilian Cybersecurity Force, dedicated to defeating cyber terrorists. To do so, Conversant Group is organized into three battalions: Athena7, which provides infrastructure assessment, strategy, and remediation; Grypho5, which offers ongoing managed protection; and Fenix24, which provides rapid restoration in case of a cyberattack.
Securitas Summa—security above all else—is our mantra, and at Conversant Group, we help organizations optimize the efficiency of their IT operations with security always at the forefront. Since 2009, Conversant Group has helped more than 500 customers understand their security posture, address their vulnerabilities and threats, actively defend against those threats, and restore operations following a breach (should one unfortunately occur). We are growing exponentially and are looking for A Players to change the face of security.
About This Position
A Technical Account Manager is responsible for providing technical support and building strong relationships with clients. They ensure the successful implementation and ongoing support of our products and services.
Key Responsibilities
- Serve as the primary point of contact for our clients, building strong relationships and providing exceptional customer service.
- Understand clients' technical needs and requirements, and effectively communicate them to internal teams.
- Collaborate with cross-functional teams to ensure successful implementation and onboarding of clients.
- Proactively identify and resolve any technical issues or challenges faced by clients.
- Conduct regular check-ins with clients to assess their satisfaction and identify opportunities for improvement.
- Stay up-to-date with industry trends and advancements to provide valuable insights and recommendations to clients.
- Ensure that tickets are resolved professionally and in a manner consistent with the contract
- Ability to plan, coordinate, and manage multiple activities simultaneously
- Track, analyze, and report performance metrics on account management.
- Collaborate with sales teams to identify upsell and cross-sell opportunities.
Qualifications, Requirements & Preferred Skills
- Bachelor's degree in a technical field or equivalent experience.
- Previous experience in a technical account management or customer success role.
- Strong technical knowledge and understanding of software and technology solutions.
- Excellent communication and interpersonal skills.
- Ability to build and maintain relationships with clients.
- Strong problem-solving and troubleshooting skills.
- Ability to work independently and manage multiple clients simultaneously.
- Proficiency in CRM software and other relevant tools.
- Project management experience is preferred
Why work with us?
We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!
We truly value our employees and provide an extraordinary package to prove it, including:
Internal and external learning & development opportunities, including career advancement.
Competitive compensation & benefits.
Scheduled & flexible PTO programs.
Fully remote work options.
Family friendly programs
Care packages
Regular team building events.
Join the world's first Civilian Cybersecurity Force and take your career to the next level!
What We Do
Conversant Group is an IT services and consulting company. We design, build and manage infrastructure for the secure, dependable delivery of applications.
People work with us because no matter the timeline, we get it done. We offer solutions quickly, and implement them right. We believe that technology should support the business, and we are fundamentally built upon the delivery of an exceptional user experience.
