Technical Account Manager

Your role as Technical Account Manager

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centers using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

This role is ideal for a seasoned SOC Analyst, technical consultant or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.
 

Summarized your key responsibilities will be:

• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers;

• Act as the customer advocate within the Cloud XDR Team;

• Work closely with the Service Delivery Manager to ensure customer satisfaction;

• Assist the operational teams in fixing issues that arise during the operation of services;

• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers;

• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service.

Fox-IT

We are Fox-IT, or Fox. We stand for making the world safer and more secure. That means every one of us contributes in making society safer and more secure with the help of our technical and innovative solutions. From our Red Team of hackers, our Blue Team of defense specialists, highly skilled developers to trusted security consultants and more: We do this for organizations where cyber security is highly important. That is why we continuously develop our individual skills and knowledge.

We are critical thinkers, naturally security paranoid and thrive on development. We are part of NCC Group and with 2000 like-minded colleagues around the globe, we are on our never-ending mission to create a safer world.

We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together towards a safer future.

We aim to create an environment where everyone can reach their full potential. We work together, we are brilliantly creative, we embrace difference and we want you to join in our mission.

This is you

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response. Next to that you got:

• Excellent interpersonal and communication skills;

• Good understanding of basic cyber security principles;

• Experiencing with working in/around Security Operation Centres;

• Experience of using and/or managing SIEM/EDR/SOAR platforms;

• Ability to work, and manage time and tasks independently.

And desirable skills are:

• Direct experience of Microsoft Sentinel and its ecosystem;

• Good understanding of cloud platforms, particularly Azure;

• Basic ability to script in languages such as Python, PowerShell, Bash etc.

Our offer

You will work in a place at the top of cybersecurity where your ideas are valued. You cannot always tell all the details about your work, but you can tell that you contribute to a safer society. That's not all, you also get:

•  A good salary that matches the things you have already done and will do;

• Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work;

• A favorable pension scheme, 26 vacation days (+4 office closing days) and 8% vacation pay with a full-time contract;

• Lots of development opportunities: you can gain and share knowledge through TechTalks, Crypto Colloquia, events and our own Fox Academy;

• A laptop and business phone. Do you use your own phone? Then you will receive a maximum reimbursement of €25;

• A monthly reimbursement for your internet at home of a maximum of € 40,- and a homework allowance.

• A performance bonus and profit sharing, because we value your effort;

• When we work in the office, we gather every day for a delicious lunch.

You can apply by clicking on the button, which will take you to our ATS (Workday). After your application, we will get to work and see if we are a good match.

An extensive background check will be part of the selection process.

About your application

We review every application received and will get in touch if your skills and experience match what we're looking for. If you don't hear back from us within 10 days, please don't be too disappointed - we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please e-mail [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy. We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.