About Cyera
Come join the company building the security operating model for the age of AI. AI has changed how data is used — and security must change with it. Cyera's mission is to empower businesses to accelerate AI Adoption by defining a holistic approach to securing AI - from data to access to model. Instead of perimeter controls and static policies, Cyera provides a unified control plane that understands relationships between data, access, and behaviors across humans, systems, and AI. Backed by the world’s leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data and AI security.
About the Role
As a Technical Account Manager, you will serve as a strategic technical advisor, ensuring customers derive maximum value from Cyera’s platform. You will provide a proactive engagement layer that improves service transparency, accelerates issue resolution, and builds customer confidence. By managing operational cadences, analyzing service trends, and facilitating cross-functional collaboration, you will ensure customers receive high-quality, coordinated technical guidance.
Key Responsibilities
- Strategic Relationship Management: Act as the primary technical contact for strategic accounts, building trust with security and technical leadership.
- Support & Escalation Oversight: Monitor ticket health, validate business impact, and drive prioritization and escalation paths to ensure expedited resolutions.
- Operational Reporting: Deliver monthly analytics on ticket trends, severity, and performance metrics, providing actionable insights for service improvement.
- Structured Engagement: Lead recurring reviews to align on open cases, project risks, and operational recommendations.
- Proactive Enablement: Provide targeted knowledge transfer and share best practices to improve customer workflows and platform adoption.
- Trend Identification: Analyze support data to proactively identify recurring technical issues or operational risks before they impact customer outcomes.
Cross-Functional Partnership: Collaborate with Product, R&D, and Customer Success teams to resolve blockers and ensure a unified customer experience.
Requirements- Experience: 5+ years in Technical Account Management, Support Engineering, or a related customer-facing role within SaaS, cybersecurity, or complex technical environments.
- Operational Expertise: Strong grasp of support workflows, including case triage, SLA management, incident communication, and knowledge management.
- Communication & Consulting: Ability to translate complex technical data into clear, executive-ready reports and communicate effectively with both technical and non-technical stakeholders.
- Program Management: Proven track record of managing multiple accounts, tracking action items, and driving cross-functional alignment.
- Education: Bachelor’s degree in Computer Science, Information Systems, Cybersecurity, or equivalent practical experience.
- Technical Proficiency: Hands-on experience with SQL, REST APIs, scripting languages (e.g., Python, Bash, PowerShell), stack trace analysis, and containerized environments (Docker/Kubernetes).
- Security & Identity Architecture: Familiarity with identity management, authentication protocols, and access controls (SSO, SAML, OAuth, SCIM, RBAC).
Preferred Qualifications
- Expertise in cybersecurity (e.g., DSPM, DLP, Cloud Security).
- Hands-on experience with enterprise platforms like Zendesk, Salesforce, ServiceNow, or Jira.
- Experience building service reviews, operational dashboards, and support analytics.
- Relevant industry certifications (e.g., cloud, security).
- Hands-on experience with major cloud platforms and integrations (AWS, Azure, GCP).
- Knowledge of data discovery and data classification concepts.
Skills Required
- 5+ years of experience in Technical Account Management, Support Engineering, or a related customer-facing role within SaaS, cybersecurity, or complex technical environments
- Strong understanding of support workflows, case triage, SLA management, incident communication, and knowledge management
- Ability to translate complex technical data into clear, executive-ready reports and communicate with technical and non-technical stakeholders
- Experience managing multiple accounts, tracking action items, and driving cross-functional alignment
- Bachelor's degree in Computer Science, Information Systems, Cybersecurity, or equivalent practical experience
- Hands-on experience with SQL, REST APIs, scripting languages such as Python, Bash, or PowerShell, stack trace analysis, and containerized environments including Docker or Kubernetes
- Familiarity with identity management, authentication protocols, and access controls including SSO, SAML, OAuth, SCIM, and RBAC
- Expertise in cybersecurity, such as DSPM, DLP, or Cloud Security
- Hands-on experience with Zendesk, Salesforce, ServiceNow, or Jira
- Experience building service reviews, operational dashboards, and support analytics
- Relevant cloud or security certifications
- Hands-on experience with AWS, Azure, or GCP
- Knowledge of data discovery and data classification concepts
Cyera Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Cyera and has not been reviewed or approved by Cyera.
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Fair & Transparent Compensation — Pay is considered competitive across roles, with posted salary bands and strong base/OTE signals in key functions. Visible ranges and attractive totals in senior engineering and sales reinforce a compelling cash foundation.
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Equity Value & Accessibility — Equity via RSUs/options is positioned as a meaningful part of total rewards with notable upside potential. An employee tender offer program enables liquidity on vested shares, improving practical access to equity value.
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Wellbeing & Lifestyle Benefits — Perks span meal stipends, stocked kitchens, commuting support, wellness programs, and remote office reimbursements. Additional supports like learning stipends and flexible workspace memberships add everyday utility.
Cyera Insights
What We Do
Our platform gives organizations a complete view of where their data lives, how it’s used, and how to keep it safe, so they can reduce risk and unlock the full value of their data, wherever it is. Backed by more than $1.7 billion in funding from top-tier investors including Accel, Blackstone, Coatue, Cyberstarts, Georgian, Lightspeed, and Sequoia, Cyera’s unified data security platform helps businesses discover, secure, and leverage their most valuable asset - data - and eliminate blind spots, cut alert noise, and protect sensitive information across the cloud, SaaS, databases, AI ecosystems, and on-premise environments.
Why Work With Us
Cyera's culture focuses on growth - for our employees, for our customers, and for our business. Our team is a collaborative, empowering group of innovators looking to make a lasting impact. We offer flexible work options, an unlimited vacation policy, and are dedicated to making our team successful.
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