- Manage end-to-end onboarding and implementation for enterprise clients.
- Act as the primary point of contact for clients throughout the onboarding journey.
- Understand client requirements and coordinate with internal teams to ensure timely delivery.
- Build and maintain strong relationships with enterprise clients.
- Troubleshoot and coordinate resolution of client issues by working closely with relevant internal teams.
- Work with clients to understand technical requirements and provide appropriate solutions.
- Coordinate with Product, Technology, Operations, and other stakeholders to ensure smooth execution.
- Maintain regular communication with clients and provide timely updates on project progress.
- Support client requirements related to APIs and integrations.
- Identify opportunities to improve the overall customer onboarding and experience.
- 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role.
- Experience working with customer onboarding platforms.
- Experience managing enterprise clients, preferably in the BFSI domain.
- Good understanding of APIs and integrations.
- Strong client communication and coordination skills.
- Ability to manage multiple stakeholders and priorities effectively.
- Strong problem-solving and relationship management skills.
- Immediate joiners will be preferred.
Skills Required
- 2–3 years of experience in Technical Account Management, Customer Success, Client Success, Implementation, or a similar role
- Experience working with customer onboarding platforms
- Experience managing enterprise clients
- Experience in the BFSI domain
- Good understanding of APIs and integrations
- Strong client communication and coordination skills
- Ability to manage multiple stakeholders and priorities effectively
- Strong problem-solving and relationship management skills
- Immediate availability to join
What We Do
Signzy is a market-leading platform that is redefining the speed, accuracy, and experience of how financial institutions are onboarding customers and businesses - using the digital medium. The company’s award-winning no-code GO platform delivers seamless, end-to-end, and multi-channel onboarding journeys while offering totally customizable workflows. It gives these players access to an aggregated marketplace of 240+ bespoke APIs that can be easily added to any workflow with simple widgets. Signzy is enabling 10 million+ end customer and business onboardings every month at a success rate of 99% while reducing the speed to market from 6 months to 3-4 weeks. It works with over 240+ FIs globally including the 4 largest banks in India, a Top 3 acquiring Bank in the US, and has a strong global partnership with Mastercard and Microsoft. The company’s product team is based out of Bengaluru and it has a strong presence in Mumbai, New York, and Dubai.
