Technical Account Manager

About Streamhub

Streamhub is a global analytics platform powering total audience measurement, planning and targeting for TV, audio and streaming services. Our mission: make video data actionable and accessible across the entire media ecosystem. We work with broadcasters, streaming platforms and advertising agencies across multiple countries, combining advanced analytics, AI-driven insights and scalable engineering to solve complex problems across the media and advertising value chain.

We are growing our team in Tokyo and Bangalore offices and looking for those wanting to work in a B2B tech start-up environment.

The Opportunity
This isn't a typical account management job. As Technical Account Manager, you'll work at the point where customers, product and technology meet — trusted by clients to explain what's genuinely possible with the platform, and trusted by product and engineering to bring back honest signals from the field about what to build next.

The role breaks down into two distinct halves. The first is technical ownership of a portfolio of accounts: staying close to their day-to-day needs, running discovery and innovation sessions, and designing solutions that push the platform further. The second is building the AI layer of our sales and marketing operations — finding where AI can create real value in customers' data pipelines and internal workflows, then building those solutions yourself and feeding what you learn back into Streamhub's AI roadmap.

You'll report to the Country Manager and work in close partnership with engineering, acting as the technical face of Streamhub for clients and deals across Japan and the broader APAC region.

What You'll Do

Account Ownership & Technical Discovery

• Own the technical relationship for a portfolio of accounts, leading discussion sessions that go beyond surface-level feature requests.
• Run innovation workshops with clients, demonstrating what AI and Streamhub products can unlock for their measurement and analytics challenges.
• Serve as the primary technical point of contact for customers in Japan and APAC — the person they call when they need to think through hard problems.
• Translate nuanced technical and data requirements into precise, actionable briefs for product and engineering, ensuring nothing is lost in translation.
• Build lasting technical relationships that create trust, reduce churn, and open doors to expanded partnership.

AI Workflow Design & Engineering

• Design and implement AI-powered workflows across customer data pipelines, measurement processes and internal delivery workflows — not just recommend them, but build them.
• Identify where large language models, automation and AI tooling can accelerate data integration, quality checking, anomaly detection and insight generation.
• Monitor and manage customer data pipelines built on Airflow, Kubernetes and AWS/GCP.
• Evaluate emerging AI tools and determine where they create genuine leverage for our customers or our team.

Product Development Contribution

• Act as a structured feedback channel between customers and the product team — turning field observations into well-reasoned product proposals.
• Contribute directly to product direction by synthesising insights from across the customer base into patterns that inform prioritisation decisions.
• Stay ahead of industry trends in audience measurement, AdTech and AI so that Streamhub's roadmap reflects where the market is heading.
• Collaborate across engineering and product teams in London and Bangalore, ensuring consistent delivery standards and knowledge transfer.

Technical Account Growth & Proposals

• Partner with the sales team on complex enterprise accounts: lead technical discussions, design proof-of-concepts and produce compelling RFP responses.
• Demonstrate Streamhub's platform to technical and business audiences, adapting depth and framing to the room.
• Develop technical proposals that clearly articulate Streamhub's value proposition relative to customer objectives.
• Share technical knowledge and raise the bar for how Streamhub engages with customers technically.

What We Are Looking For

Must-Have

• Customer-facing depth: 5+ years in a B2B technology company in a role that required strong technical engagement with enterprise customers — Technical Account Manager, Solutions Architect, Sales Engineer, Technical Product Manager or similar.
• Engineering fundamentals: 1+ years of hands-on experience working on data integrations or applications in Python or Java; solid working knowledge of SQL and cloud platforms (AWS or GCP).
• Media industry knowledge: At least 3 years of relevant experience in audience measurement, research, advertising, or analytics/data systems.
• AI in practice: Demonstrated experience applying AI tools — not just using them, but designing workflows or solutions around them — as part of day-to-day delivery.
• Communication: Native-level Japanese and advanced/fluent English.
• Credentials: Bachelor's degree. Eligible to work in Japan.

Nice to Have

• Experience contributing to product decisions — writing specs, influencing roadmaps or managing a feedback loop between customers and product teams.
• Background in VOD, CTV or streaming measurement.
• Startup or scale-up experience; comfort with ambiguity and ownership.
• Experience managing small distributed teams.

The Package

• Salary : JPY 10,000,000+, depending on experience
• Employment : Full-time with a six-month probation period
• Annual Leave : 28 days including public holidays
• Benefits : National health insurance and pension coverage
• Working Pattern : Hybrid – 3 days per week in our Tokyo office
• Hours : Flexible, outcome-focused (typically 10:30–19:30)
• Hardware : Top-of-the-range MacBook Pro or PC
• Learning Budget : JPY 120,000 annual self-development budget
• Development : Training and workshop opportunities in our London and Bangalore offices
• Culture : Entrepreneurial, open and international team with monthly team outings

Why This Role

You will work on high-impact projects that are actively shaping how the media industry measures audiences in a streaming-first world. You will have a direct line to product decisions, genuine engineering depth to engage with, and the kind of customer relationships that make the work matter. If you are looking for a role where technical rigour, AI innovation and business impact sit in the same job description — this is it.