Build a safer world with us, one incident at a time.
Ambient.ai is the category creator and leader in Agentic Physical Security. Powered by Ambient Pulsar, the first reasoning Vision-Language Model purpose-built for physical security, our platform seamlessly integrates with existing security cameras and physical access control systems to unify monitoring, access control, threat assessment, response, and investigations through an always-on reasoning layer that augments security operators with superhuman capabilities. The results: 95% fewer false alarms, investigations 20x faster, and 10x faster response.
The momentum speaks for itself: we doubled new ARR in FY26, and have delivered results for world-class customers including Cisco, ServiceNow, SentinelOne, TikTok, Bayer, and MoMA. That kind of momentum creates an environment where great people thrive, and it shows: we recently ranked #71 out of 500 on the Forbes best startup employers list.
Founded in 2017 and backed by Andreessen Horowitz, Y Combinator, and Allegion Ventures, Ambient.ai is on a fast-paced journey to fulfill our mission: prevent every security incident possible.
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About the role:
Technical Account Managers at Ambient own the customer success journey from signed contract through full operational adoption for some of the world's largest enterprises. This is a true hybrid role - equal parts customer success and technical account leadership. You're accountable for retention, adoption, and expansion, and you get there by being the trusted bridge between Ambient's AI platform and customers' security, IT, and operations teams.
Day to day, that means guiding customers through deployment and onboarding, translating technical capability into measurable operational outcomes, and keeping momentum going long after go-live. You'll build credibility with both hands-on technical users and executive stakeholders, and you'll be the one driving clarity when priorities or requirements get complicated.
The best people in this role are customer success professionals at heart - relationship-driven, outcome-obsessed, and genuinely invested in customer wins - who also have the technical curiosity to get fluent in a sophisticated, configurable platform. If you enjoy owning the full customer relationship, solving complex problems, and turning enterprise deployments into long-term business outcomes, this role offers significant visibility and ownership.
What you'll do:
Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
Lead customers through deployment, onboarding, testing, training, and operational rollout
Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
Build trusted relationships with both day-to-day users and executive stakeholders.
Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
Identify opportunities to deepen customer impact and expand the partnership over time
Travel up to 30%
What you'll bring:
7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
Experience managing multi-stakeholder programs or implementations in enterprise environments
A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
A customer-facing style that combines structure, urgency, and relationship-building.
Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
Excellent written and verbal communication skills
A high degree of ownership, adaptability, and follow-through
What makes someone successful here:
Successful TAMs at Ambient.ai tend to have a strong balance of two capabilities:
Comfortable going beyond surface-level product knowledge and enjoy building real technical proficiency in a complex system
Strong account leaders who can drive action, align stakeholders, and keep customer programs moving
Strong aptitude and interest to learn a nuanced platform, understand how it fits into a larger customer environment, and use that understanding to drive meaningful outcomes
Bonus points for:
Experience in enterprise SaaS, security technology, or other operationally complex environments
Exposure to networking, infrastructure, systems integration, or AI-driven products
Experience in consulting, transformation, or other roles that required structured problem-solving and executive communication
Why join us:
We are creating an entirely new category within a 180+ billion-dollar physical security industry and looking for team members who are also passionate about our mission to prevent every security incident possible
We partner with an incredible customer roster of F500 companies, including Adobe, TikTok, Gap and SentinelOne
Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
We offer flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
The latest tech and awesome swag will be delivered to your door
Enjoy a full range of opportunities to connect with your awesome co-workers
We love to hike, are foodies, and love music! Check out our most recent Ambient Spotify Playlist
#LI-Remote
Ambient.ai is proud to be an Equal Opportunity Employer. Ambient does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. Ambient is an E-Verify participant.
Skills Required
- 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or similar enterprise technology support
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- Ability to learn sophisticated, configurable technology and understand how systems, teams, and workflows fit together
- Structured, urgent, and relationship-oriented customer-facing communication style
- Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
- Excellent written and verbal communication skills
- High degree of ownership, adaptability, and follow-through
- Experience in enterprise SaaS, security technology, or operationally complex environments
- Exposure to networking, infrastructure, systems integration, or AI-driven products
- Experience in consulting, transformation, or roles requiring structured problem-solving and executive communication
Ambient.ai Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ambient.ai and has not been reviewed or approved by Ambient.ai.
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Healthcare Strength — Medical premiums are stated at 95% employer‑paid for employees, with dental/vision at 75%, pointing to strong coverage for a mid‑size startup. Employer‑verified listings also indicate breadth across health, mental health, life, disability, and FSA coverage.
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Equity Value & Accessibility — Stock options are emphasized, and early option exercise is available through the Employee Incentive Plan, signaling accessible ownership. This approach highlights meaningful long‑term upside for those who prioritize equity.
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Fair & Transparent Compensation — Job postings include salary bands and a stated market‑based approach to pay, which feedback suggests improves clarity around ranges. Public ranges and role‑based bands provide candidates with upfront expectations.
Ambient.ai Insights
What We Do
Ambient.ai is a computer vision intelligence company transforming enterprise security operations to prevent security incidents before they happen. The Ambient.ai platform applies AI and computer vision intelligence to existing sensor and camera infrastructure to deliver continuous physical security monitoring and automate the immediate dispatch of human resources. Ambient.ai is the first platform that goes beyond basic motion detection and image recognition to achieve near-human perception with automated situational context. With physical security incidents on the rise and physical security organizations left under-resourced, Ambient.ai’s computer intelligence platform comes at a time of critical need, which is why the company has raised over $50 million from venture capital investors led by a16z. Today, large enterprises, schools and organizations – including many of the largest US tech companies and other Fortune 500 companies – use Ambient.ai to secure property, people, and assets from the most harrowing physical security threats. The company was founded in 2017 by experts in artificial intelligence from Stanford who previously built iconic products at Apple, Google, Microsoft and Dropbox. We are backed by Andreessen Horowitz (a16z), SV Angel, Y Combinator, and visionary angels like Jyoti Bansal, Mark Leslie and Elad Gil.
