Technical Account Manager XDR

Position Title: Technical Account Manager MXDR

Location: United Kingdom

Role Summary:

NCC Group’s Cloud XDR Team provide a world class Extended Detection and Response (XDR) services, detecting, responding and mitigating cyber-attacks on our customers networks in our Security Operations Centres using the Microsoft Sentinel ecosystem.

The Cloud XDR Team is looking for a Technical Account Manager with a passion for security to join the team to help the customers get the most out of our services to protect their networks.

This is an opportunity to join a technically advanced and talented team and help NCC Group build and deliver world class services to our customers.

This role is ideal for a seasoned SOC Analyst or sales engineer with experience in cyber security looking to broaden their scope of cyber skills with a strong focus on detection and response to cyber incidents.

Responsibilities:

• Act as the customer advocate within the Cloud XDR Team
• Own the operational relationships with the customers
• Assist the operational teams in fixing issues that arise during the operation of services
• Identify and implement, with the assistance of engineers and architects, technical enhancements to the services that drive value for our customers
• Act as the SME to customers to improve the quality of service they are receiving and maintain a roadmap for those customers
• Assist with the onboarding of new customers, building an understanding of customers business risks
• Work with the onboarding consultants to build Threat Models of customers and maintain them during live service

What we are looking for in you:

We’re looking for a motivated individual that wants to experience the excitement and challenge of working in a fast-evolving business. We don’t expect the chosen candidate to know everything, but a successful candidate will have an eagerness to learn with a good understanding of the operation of Security Operation Centres and detection/response.

• Excellent interpersonal and communication skills
• Good understanding of basic cyber security principles
• Experiencing with working in/around Security Operation Centres
• Experience of using and/or managing SIEM/EDR/SOAR platforms
• Ability to work, and manage time and tasks independently

Desirable:

• Direct experience of Microsoft Sentinel and its ecosystem
• Good understanding of cloud platforms, particularly Azure
• Basic ability to script in languages such as Python, PowerShell, Bash etc

Behaviours:

• Focusing on Clients and Customers.
• Working as One NCC.
• Always Learning.
• Being Inclusive and Respectful.
• Delivery Brilliantly.

Why NCC Group?

At NCC Group, our mission is to create a more secure digital future. That mission underpins everything we do, from our work with our incredible clients to groundbreaking research shaping our industry. Our teams' partner with clients across a multitude of industries, delving into, securing new products, and emerging technologies, as well as solving complex security problems. As global leaders in cyber and escrow, NCC Group is a people-powered business seeking the next group of brilliant minds to join our ranks.

Our colleagues are our greatest asset, and NCC Group is committed to providing an inclusive and supportive work environment that fosters creativity, collaboration, authenticity, and accountability. We want colleagues to put down roots at NCC Group, and we offer a comprehensive benefits package, as well as opportunities for learning and development and career growth. We believe our people are at their brilliant best when they feel bolstered in all aspects of their well-being, and we offer wellness programs and flexible working arrangements to provide that vital support.

What do we offer in return?

We have a high-performance culture which is balanced evenly with world-class well-being initiatives and benefits;

⏰Flexible working

💸 Financial & Investment

• Pension
• Life Assurance
• Share Save Scheme
• Maternity & Paternity leave

🙋🏾Community & Volunteering Programmes

⚡ Green Car Scheme

🚴 Cycle Scheme

🏥 Healthcare

🏙️ Office Lifestyle

🧑🏻‍🤝‍🧑🏻 Employee Referral Program

🧘🏻 Lifestyle & Wellness

🎓 Learning & Development

👨🏿‍🦽 Diversity & Inclusion

So, what’s next?

If this sounds like the right opportunity for you, then we would love to hear from you! Click on apply to this job to send us your CV and the relevant member of our global talent team will be in touch with you. Alternatively send your details to [email protected] .

About your application

We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles.

If you do not want us to retain your details, please email [email protected]. All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage.

Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.