The Mission As a Technical Account Manager (TAM), you are the bridge between cutting-edge technology and client success. You won't just be managing accounts; you’ll be a driving force behind our growth, ensuring every client receives our signature "White Glove" service. You will act as a strategic advisor, advocate, and technical visionary for our partners.
Your Impact
- **Strategic Roadmap: ** Develop and maintain client business plans and technical roadmaps aligned with our core stack.
- Client Advocacy: Be the voice of the client to ensure service expectations are not just met, but exceeded.
- Consultative Growth: Analyze client needs to recommend upgrades or features that solve their unique business challenges.
- Project Leadership: Partner with the Professional Services Team to design successful projects and keep clients informed every step of the way.
- Crisis Management: Act as the primary point of contact during technical emergencies, providing calm and clear communication.
- Business Development: Collaborate with the Sales Team to showcase our value and win new business.
Requirements
What You Bring to the Table
- Experience: A minimum of 3 years communicating complex technical issues to clients.
- Technical Knowledge: Proficiency with Windows workstations/servers, Microsoft 365, and a solid grasp of networking topology.
- Education: A four-year degree in a technology-related field (relevant experience may offset this requirement).
- Soft Skills: Exceptional problem-solving abilities paired with elite verbal and written communication.
- Service Mindset: A proven track record in high-level customer service and account management.
Benefits
Why Join McLane Intelligent Solutions ?
We take care of our team so they can take care of our clients. Your benefits package includes:
- Health & Wellness: Comprehensive Health, Dental, Vision, and Prescription coverage.
- Financial Security: 401K plan and Flexible Spending Accounts.
- Peace of Mind: Company-provided Life Insurance plus Short-term and Long-term Disability.
- Work-Life Balance: Generous Paid Vacation, Sick Leave, and Holidays.
Skills Required
- Minimum of 3 years communicating complex technical issues to clients
- Proficiency with Windows workstations/servers, Microsoft 365
- A four-year degree in a technology-related field
- Exceptional problem-solving abilities and strong communication skills
- Track record in high-level customer service and account management
What We Do
We keep your data safe, your technology current and your team productive. We offer the skills and strength of a 30 person IT department right here in Central Texas. We’re McLane Intelligent Solutions. We solve technical problems, so you can grow the top and bottom line. While others milk yesterday’s technology at your expense, we don’t. Just like our name says, we offer intelligent solutions that improve your business. Come join the select group of Texas companies harnessing McLane resources to out-run and out-last the competition.
