Technical Account Manager (Remote)

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission. 

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 13 billion transactions annually, our influence is continually expanding. 

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem. 

Reporting directly into the Senior Director of Premium Partner Services, the Technical Account Manager (TAM) is a customer-facing professional responsible for bridging the gap between technical solutions and client needs. TAMs act as trusted advisors, ensuring clients achieve their goals while optimizing the value of a company’s products or services. This role requires a mix of technical expertise, strategic thinking, and outstanding relationship management skills.

What Does a Technical Account Manager Do?

A Technical Account Manager oversees technical support, customer success, and the overall health of the client relationship. They play a pivotal role in:

• Solving Technical Challenges: Proactively addressing customer concerns and resolving issues in a timely manner.

• Driving Customer Success: Helping clients integrate and effectively use the company’s products or services to meet their business objectives.

• Building Relationships: Acting as the primary point of contact, fostering long-term partnerships with clients.

• Providing Strategic Insight: Advising clients on best practices, optimizations, and updates to ensure their ongoing success.

• Collaborating Internally: Working closely with internal teams (Engineering, Product, Sales) to ensure customer satisfaction and continuous improvement.

Technical Account Manager Responsibilities:

• Building and maintaining strong client relationships by serving as a trusted advisor.

• Providing technical expertise to support client onboarding, system integration, and ongoing success.

• Collaborating with internal teams to troubleshoot and resolve customer issues.

• Identifying opportunities for account growth, including upselling and cross-selling relevant solutions.

• Monitoring client performance metrics and ensuring alignment with business goals.

• Educating clients on new features, updates, and best practices to maximize product value.

• Developing and executing strategic account plans for key clients.

Skills and Qualifications of a Technical Account Manager

• Deep understanding of the U.S. healthcare market, including payers, providers, and regulatory landscapes. Healthcare background is required to be considered for this role.

• Through knowledge of healthcare data systems, interoperability standards, and electronic health records (EHR).

• Familiarity with key strategies, trends, and outcomes driving innovation in healthcare.

• The ability to interpret complex healthcare data to provide actionable insights for clients.

• Excellent interpersonal and communication skills.

• Strong analytical skills to diagnose and resolve technical issues.

What Makes a Great Technical Account Manager?

• Adaptability: Navigating diverse technical environments and customer needs.

• Empathy: Understanding client challenges and tailoring solutions to their unique goals.

• Collaboration: Partnering with cross-functional teams to deliver exceptional results.

• Focus: Balancing the demands of multiple accounts without sacrificing quality.

 
How does your day to day will look like? 

• Supporting the relationship between complex assigned accounts and Availity, and acts as a point of contact for accountability, issue escalation/resolution, and product implementations. 

• Supporting aspects of the re-contracting process including pricing, proposal, administration functions, preparation for negotiations and customer presentations. 

• Obtaining, utilizing, and accurately summarizing key competitive data to affect positive account growth. 

• Working with cross functional teams to coordinate and implement new functionality for assigned payers. 

• Staying current on industry and competitive trends and applies knowledge of marketplace to account planning processes. 

• Identifying and coordinating marketing, management, and technical resources necessary to achieve existing account up-sell objectives. 

• Communicating with accounts on a regular basis based on tier structure and need, via newsletters, email, phone, and/or face to face meetings. 

• Consults with Health Plan customers to identify and qualify opportunities to up-sell new products or services 

• Monitoring and supports retention through volume analysis and account penetration. 

• Reporting regularly on the progress and accomplishment of stated goals by updating metrics that track results. 

• Building strong inter-departmental relationships to achieve individual and Account Management team objectives. 

• Establishing, maintaining, and updating Relationship Account Plans with all assigned accounts.

Availity culture and benefits: 

• Availity is a certified “Great Place to Work”, a “Best Workplaces for Technology Companies”, a “Best Workplaces for Women” and a “Best Workplaces for Millennials”! 

• Culture is important to us and there are many ways for you to make your mark here! 

• We have several Diversity & Inclusion teams and various ways to engage with fellow Availity associates. “AvaiLadies”, “Beyond Black”, “HOLA”, “Availity Pride”, “VetAvaility” a Young Professionals Group and “She Can Code IT” a group for women in tech are some of the groups you can get involved in. 

• Availity is a culture of continuous learning. We have many resources and experts in our tech stack and in our industry that can help get you there too! 

• We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one! 

• We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits. 

• Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc. 

• Interested in furthering your education? We offer education reimbursement! 

• Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents. 

• Want to work for an organization that gives back to the community? You’re at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Next steps:

After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.

Interview process: 

• Recruiter Resume Review 

• Manager Resume Review 

• Recruiter Video Interview

• Manager Video Interview

• Panel Video Interview 

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers