This position will work with our Technical Services and Management Team to create solutions that solve customer IT and cybersecurity compliance requirements. The main focus is to improve customer business results through technology. Technical knowledge is weighted heavier than sales experience. Heavy C Level client contact (remote, in person). There is no sales quota, but the expectation is that there will be additional MRR, projects, hardware refreshes, and client retention.
Key Performance Areas
- Strategic Roadmaps and budgets- validate that Link High is doing what is promised, and compliance requirements are being met.
- Client Retention
- Client Service Experience- Be a trusted advisor and central point of contact for client and internal escalations. Regular client contact (ALL clients not just large) - not to sell but to make sure account is happy.
- Work with Technical Service Teams to quote projects, hardware, and Cloud solutions. However, the proposal and quote should be created and presented by this individual.
- Monthly or quarter meetings with clients (at least one annual in person visit other meetings may be remote). Most of our clients are in NJ/NY/PA. Some clients are out of state and may require annual in person visit.
- Contract and Renewal Management
- Desire to keep up with the MSP industry and research new service offerings.
- ConnectWise Manage, Ninja RMM, MSP Bots, Cloud Radial (for account management), and Quoter.
- Microsoft Server Suite
- Office 365
- Microsoft Azure
- Firewalls
- Technical knowledge of networking and hardware
- Competitive Compensation
- 100% Employer Paid Medical/Dental, Short/Long Term Disability, Life Insurance for employee.
- 401K with matching Company Contribution
- Credit Union Membership
- Opportunity to grow- VCIO, Project Management, etc.
Top Skills
What We Do
In 1992, Link High Technologies began from humble beginnings as a retail computer shop in a busy strip mall on Route 10 in Denville, NJ in the heart of Morris County. With the progression of computer technology and the increase of computer sales, we decided to add value to our small retail shop and provide computer network services. Since then, Link High Technologies has grown into a major provider of wide-area network implementations, network security and data protection solutions for businesses and organizations of all sizes throughout New Jersey, New York, Pennsylvania and throughout the US.
Our full team works together to find sensible IT solutions that are designed to help our clients achieve their goals. Link High's engineers are continually keeping pace with the demands of ever-changing technology and are provided with state-of-the-art troubleshooting tools to resolve issues quickly.
Link High is a NJ Certified Minority Business Enterprise.
