Technical Account Manager I

Company Overview:

 Horizons Incorporated is an employee-owned company that develops, manufactures, and installs product identification and asset tracking labels that help our customers automate maintenance, inspections, and other business operations.

Our technology is utilized in a wide array of high-value applications, including the F-35 Fighter, Boeing Jets, Wal-Mart stores, US Navy ships, the International Space Station, and even the gas meter right outside your home.

 As an employee-owned company (ESOP), our employees share in the success of our businesses by generating value for our customers.

 We operate through four business units (www.horizonsisg.com, www.mpofcinci.com, www.camcode.com, and www.camcodeglobal.com) that serve a global customer base across North America, South America, Europe, Australia, and Asia through our locations in Cleveland, OH, Cincinnati, OH, and Bristol, UK.

 Horizons’ offers competitive benefits, including employee ownership, 401k matching, a quarterly performance bonus plan, and Horizons Fridays.

For more details and current job openings, please visit our company website at https://horizons-inc.com/.

Job Overview:

The Technical Account Manager I (TAM) is responsible for maintaining and growing substrate sales within a defined group of ISG B-level accounts. The TAM achieves this by proactively managing relationships with converter customers and supporting improvements in their production and sales or marketing activities that increase the use of ISG materials.

The TAM works with key decision makers and influencers at assigned accounts to develop and document an annual account plan focused on production improvements, sales growth, and market development. The TAM maintains regular communication with each account, ensures timely execution of agreed initiatives, and tracks both actions taken and measurable outcomes.

Success in this role is demonstrated when customers prefer to work with ISG and choose ISG materials because of the TAM’s ability to improve customer operations, support sales growth, anticipate issues, and resolve problems efficiently.

Objectives:

• Maintain and grow substrate sales within an assigned group of ISG B-level accounts.
• Build strong relationships with converter customers and support their production, sales, and marketing efforts.
• Develop and execute annual account plans that drive sales growth, customer retention, and market development.
• Serve as a trusted partner by identifying opportunities, anticipating issues, and coordinating effective solutions.

Responsibilities:

• Manage relationships with assigned converter accounts, including key decision makers and influencers.
• Develop and maintain annual account and territory plans with defined sales goals, activity plans, and measurable outcomes.
• Work with customer sales, marketing, quoting, customer service, and production teams to increase use of ISG substrates and expand specification use.
• Identify opportunities to replace competitive products with Metalphoto or support new application development.
• Serve as the primary contact for non-routine customer issues involving orders, quality, delivery, packaging, processing, marketing, specifications, or applications.
• Coordinate with internal teams to resolve issues and document solutions clearly.
• Maintain regular communication with the Customer Experience Manager regarding account status, opportunities, risks, and emerging issues.
• Document customer information, technical knowledge, and key decisions in established systems such as SharePoint or Microsoft Dynamics.
• Maintain annual sales forecasts for assigned accounts and communicate changes that may affect business planning.
• Develop and maintain technical knowledge of ISG products, processing requirements, and performance specifications.

Qualifications:

• Demonstrated experience managing complex industrial B2B sales situations, especially involving OEM-specified products.
• Ability to read and interpret military or industrial specifications.
• Strong technical aptitude, including comfort working with manufacturing equipment and production teams to troubleshoot or improve processes.
• Strong written communication, organizational, and project management skills.
• Ability to build effective relationships across multiple levels of customer organizations, including operators, production managers, quality managers, sales and marketing personnel, and business owners.
• Strong listening skills and business acumen, particularly regarding how small to medium-sized manufacturing companies operate and grow.
• Willingness to travel as required, including international travel.

Physical Requirements:

• Ability to travel frequently as needed to support assigned accounts, including domestic and international travel.
• Ability to work in office, customer, and manufacturing environments.
• Ability to move through production areas safely and interact directly with equipment, processes, and operations during customer support and troubleshooting activities.

Horizons Incorporated is an Equal Opportunity Employer M/F/Disability/Veteran.