Technical Account Manager (Fintech)

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services.

Job Description

We are looking for a new addition in the Account Management unit who will contribute to the retention, development and upsell of key accounts at the company. Account Manager responsibility is to maintain great customer relations and to strategically develop the key accounts into larger revenue streams.

We expect the Account Manager to:

• Onboard, maintain and develop key accounts,
• Establish and maintain healthy business relationships with the customer company and its key decision-makers,
• Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently,
• Maintain and increase customer satisfaction,
• Act as a point of escalation for the customer,
• Generate new opportunities with existing customers, pitch and present Devexperts products and conduct client demos,
• Negotiate pricing with clients and managing up-sale process to contract completion,
• Travel to meet with clients globally and use their industry knowledge to help, refine and enhance sales, product and account management processes,
• Prepare, approve with top-management and maintain account budgets,
• Report account performance and up-sale activities results.

Qualifications

Must-have skills: 

• 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area (e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Salesperson),
• 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department),
• Extensive knowledge of capital markets or online trading platforms business domain,
• Knowledge of industry software engineering practices and SDLC,
• A good network in the capital market industry will be nice to have but not a must,
• Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English,
• Strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills.

Nice-to-have skills: 

• Experience with the legal process for software licensing and development contracts will be beneficial,
• Experience with the budgeting process and financial results reporting and tracking will be beneficial.

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits: 

• Possibility of hybrid/remote work mode in Georgia, 
• Flexible working hours. 

Health and recreation benefits: 

• 24 working days of paid vacation, 
• Fully paid additional wellness days (3 days per year),
• Medical insurance - VIP package,
• Free MultiSport card. 

Facility benefits: 

• Modern office with new equipment, 
• PlayStation and table football in the office, 
• Meals in the office, 
• Free drinks and snacks. 

Community benefits: 

• Teambuilding activities, 
• Corporate parties, 
• Football club, 
• Billiard club,
• Speakers' club, 
• Free admission to corporate external events, 
• Possibility of joining conferences and professional fairs, 
• Personal branding development support.

Professional training benefits: 

• English language courses, 
• Georgian language courses for foreign employees, 
• Unlimited access to self-learning platforms, 
• Certification opportunities, 
• Mentorship Program. 

Social benefits: 

• Parental bonus, 
• Referral bonus, 
• Blood donation paid leave, 
• Gifts for employees, 
• Gifts for children.