The Role
Job Summary: We’re hiring for a Technical Account Manager (TAM) with a strong background in AWS cloud technologies. As part of the TAM team, you’ll provide guidance to both new and existing customers specifically about AWS technologies, services, and offerings. You’ll have the opportunity to collaborate with other Rackspace teams to develop and deliver innovative solutions utilizing various public cloud services. Ultimately, you’ll be assisting customers in rethinking their technical platforms and application landscapes, promoting the adoption of cloud-native technologies, and driving innovation within their business.
Work Location:
· If you live within a 40km radius of our Mexico City office we’d like for you to work in the office two days a week.
· If further than 40km you may work fully remote from one these states Monterey, Aguascalientes, Jalisco, Nuevo Leon, Puebla, Guadalajara, or Queretaro.
Please submit a resume in English to be considered for the role. All interviews will be held in English.
Key Responsibilities:
- Conduct implementation calls.
- Present written and verbal proposals and grow the installed base.
- Understand invoicing, contracts, proposals and renewals.
- Escalate with guidance and receive escalations.
- Identify the issue, understand it's cause, and determine the appropriate solution.
- Asses deficiencies in the existing customer configuration and forecast potential issues arising from planned modifications.
- Describe the effectiveness of each option and highlight the key differences between the recommendations.
- Act as the customer primary technical advocate.
- Work with Rackspace cloud engineers, CSM, and other stakeholders to translate business and technical objectives into Rackspace solutions.
- Provide impartial advocacy, ongoing support, and assistance for workloads.
- Bring innovative technologies and products to the customer.
- Provide value-added insight to the customer ensuring AWS cloud efficiency and operational excellence in a hands-off keyboard role.
Qualifications:
- 6+ years of relatable experience.
- AWS Solutions Architect Associate or other AWS strongly preferred.
- Excellent communication both verbally and written using the Spanish and English languages.
- Excellent technical knowledge of all AWS technologies, services, and offerings.
- Must understand be able to conduct the AWS Well Architected Framework review and proactive workloads.
- Ability to scale customer configurations.
- Ability to use account management tools.
- Ability to drive technical strategy of customer's cloud native transformation
- Strong knowledge of the configuration build process.
Discover your inner Racker: Racker Life
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know. #LI-MF1 #LI-San Antonio
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The Company
What We Do
At Rackspace Technology, we accelerate the value of the cloud during every phase of digital transformation. By managing apps, data, security and multiple clouds, we are the best choice to help customers get to the cloud, innovate with new technologies and maximize their IT investments. As a recognized Gartner Magic Quadrant leader, we are uniquely positioned to close the gap between the complex reality of today and the promise of tomorrow. Passionate about customer success, we provide unbiased expertise, based on proven results, across all the leading technologies. And across every interaction worldwide, we deliver Fanatical Experience TM — the best customer service experience in the industry. Rackspace has been honored by Fortune, Forbes, Glassdoor and others as one of the best places to work.
