Technical Account Director

Job Title: Technical Account Director

Group: Cruise & Ferry

Location: Miramar/Miami, South Florida_

About Quvia:

Quvia is the first AI-powered quality of experience (QoE) management platform for things that move, like ships and planes, transforming connectivity and digital experiences even in the most remote and hard-to-reach places.  The Quvia platform uses AI and machine learning to seamlessly blend any combination of connectivity, regardless of provider, orbit or network, into one, vendor-neutral environment. It then delivers comprehensive, end-to-end analytics and dynamic network orchestration that optimises for the best possible QoE for applications and end-users. Quvia works with world-leading, Fortune 500 companies in aviation, cruise, shipping & energy.

Why Quvia?

• Founded in 2019, Quvia is a fast-growing, Series A tech startup passionate about making connectivity and digital experiences better for everyone, everywhere.
• Our industry-first solutions are already addressing major challenges for companies in the aviation and cruise industries – and we're just getting started.
• Quvia is headquartered in the greater Miami region, with offices in the UK and India, and remote teams around the world.
• As an early-stage company, all Quvia employees have the opportunity to make a significant impact on our growth trajectory, and the future of the industries we serve.
• Quvia is backed by Columbia Capital, a respected venture capital firm founded in 1989 that has raised over $5 Bn of fund commitments.
  

About the Role

Are you excited about the intersection of technology and customer success? Do you have experience working with IP networking and SD-WAN solutions in the Cruise and Ferry industries, and an interest in the next generation of connectivity technologies? Come work with us to help accelerate the future of connectivity and digital experiences in Cruise & Ferry.

Quvia is seeking a Technical Account Director to serve as a trusted technical advisor to our Cruise & Ferry customers, who are focused on elevating onboard connectivity and digital experiences for their guests and crew. As Quvia’s Cruise & Ferry Technical Account Director, you’ll be the critical bridge between our customers and commercial teams, working to educate and drive the successful implementation of Quvia’s products, which include advanced analytics and AI-powered network management solutions. Your role is pivotal in ensuring our customers' needs are not only met, but exceeded, through expert technical guidance, proactive problem solving, and unwavering dedication to their success.

The ideal candidate will possess a strong technical background along with excellent communication skills to drive engagement, ensure successful onboarding, and support long-term customer success. The successful candidate will be required to travel domestically and internationally on a periodic basis, 1-2 times per quarter, and therefore, it is essential that you hold a valid US passport.

What You'll Do

• Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
• Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
• Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
• Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
• Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
• Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.

What You'll Need

• Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
• Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
• Ability to participate in early-stage technical discussions around solution design and implementation
• Prior experience working in an operational role within a satellite communications service provider environment.

What We'll Offer

• Competitive Salary
• Performance Bonus
• Competitive health benefits
• Flexible Paid Time Off policy
• Monthly Cell Phone Allowance
• Stock options

Interested in learning more?

• Check out our website at www.quvia.ai
• Read this Q&A with Kidsan Barnes, SVP, Cruise & Ferry at Quvia, to learn more about how Quvia is disrupting connectivity technologies in the cruise industry.
• Quvia has been deployed on more than 100 cruise ships! Read this article to learn more about the value of Quvia to our customers in the cruise industry.
• We recently announced the availability of Quvia’s network APIs for the maritime industry. Check out the press release to learn more about how Quvia can help maritime solution providers improve onboard experiences, like emergency response.

Quvia will never ask to interview job applicants via text message or ask for personal banking information as part of the interview process. Quvia will never ask job applicants or new hires to send money or deposit checks for the company.  In case of doubt, please contact us directly at [email protected]

Quvia is an Equal Opportunity Employer. Employment opportunities at Quvia are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex (including sexual orientation and transgender status), pregnancy, childbirth or related medical conditions, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.