The Role
Gather requirements and API feedback from institutional customers and internal stakeholders, inform global API product roadmaps, analyze client behavior to increase trading volume and revenue, monitor industry trends, and maintain strategic customer and partner relationships. The role combines technical account management, product improvement, data-driven analysis, and customer success in blockchain and financial markets.
Summary Generated by Built In
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
- Gather business requirements and API feedback from internal and external stakeholders (including institutional customers) to continuously improve global API products through an effective iteration process.
- Monitor the competitive landscape and global industry trends, translating insights into actionable API product roadmaps aligned with business needs.
- Use data analytics to generate insights into global client behaviour and identify opportunities to increase clients’ trading volumes and revenue.
- Build and maintain strong relationships with customers and strategic partners worldwide, leveraging their feedback to inform product enhancements and future development.
What We Look For In You
- Demonstrates a strong interest in both the blockchain and finance industries.
- Experience in Product Management or Engineering, preferably related to trading or technology platforms, especially in network and API endpoints
- Bachelor's or Master's degree in Engineering, Mathematics, or Finance.
- Proactive and self-driven, with a logical and data-driven mindset, strong team collaboration skills, and effective communication abilities.
- Proficiency in English & Conversational Mandarin (preferred to cross functionally communicate with non-English speaking engineers).
- Able to think systematically with a clear problem-solving approach when facing issues ; skilled at breaking down and simplifying complex problems. Not only from a tech lens but also from a revenue perspective
- Enthusiastic about the Technical Account Manager (TAM) role, especially in delivering technical solutions and support that drive customer success.
- Resilient under pressure, self-motivated, and always striving to grow beyond the current capabilities.
- Experience in crypto, blockchain, building businesses, fintech, and/or financial markets.
- Experience in trading financial products, such as stocks, funds, forex, futures, options.
- Knowledge of data analytical tools like Python and SQL.
Perks & Benefits
- Competitive total compensation package
- L&D programs and Education subsidy for employees' growth and development
- Various team building programs and company events
- Wellness and meal allowances
- Comprehensive healthcare schemes for employees and dependants
- More that we love to tell you along the process!
Notice:
All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.
Skills Required
- Experience in product management or engineering, preferably involving trading or technology platforms, network systems, or API endpoints
- Bachelor’s or master’s degree in Engineering, Mathematics, or Finance
- Proficiency in English
- Conversational Mandarin
- Strong data-driven problem-solving, communication, collaboration, and systematic thinking skills
- Interest in blockchain and finance industries
- Interest in technical account management and delivering technical solutions that drive customer success
- Experience in crypto, blockchain, business building, fintech, or financial markets
- Experience trading financial products such as stocks, funds, forex, futures, or options
- Knowledge of data analytical tools such as Python and SQL
- Current right to work in Singapore without visa sponsorship
OKX Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about OKX and has not been reviewed or approved by OKX.
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Fair & Transparent Compensation — Pay is considered competitive or above market, especially in engineering, product, and legal roles across major hubs. This positioning is consistently cited as a major attraction for candidates.
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Healthcare Strength — Role descriptions indicate comprehensive medical, dental, vision, life, and disability coverage, with employer-paid premiums in some cases. Health coverage is highlighted alongside core benefits like PTO and parental leave.
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Wellbeing & Lifestyle Benefits — Allowances for education and fitness, meal perks and snacks, team-building budgets, and structured learning programs are described across locations. These extras enhance the total rewards package beyond base pay.
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto. In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
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