Tech Transformation Program Manager

IAG Tech is a community of IT and digital professionals from across the International Airlines Group (IAG). We drive the technology behind some of the biggest and most successful brands in global aviation, including British Airways, Aer Lingus, and Iberia.

Brought together in 2019, we are a unique community with a shared vision to deliver Technology Excellence and be recognised as industry leaders in the use of technology.

Our mission is to delight customers, enable employees, accelerate business performance, protect our business and increase shareholder value, through the innovative and agile use of technology and data.

We use product-centric delivery teams using agile methods to implement new capabilities at pace and maximise business outcomes. With a relentless focus on improving system performance and stability, we continually strive to find new and better ways to innovate and support the Group.

Purpose of the role

As the Tech Transformation Program Manager you will be responsible for leading and coordinating the execution of strategic programs within the Tech Transformation area, ensuring alignment with organizational objectives and maximizing their impact.

Additionally, the Tech Transformation Program Manager will ensure effective governance, optimize processes, and drive the successful execution of the company's strategic programs, maximizing the impact and coherence of technological transformation within the organization.

Accountabilities

Within this role you will 

• Lead the execution of strategic programs within the organization, ensuring alignment with the global vision and objectives.

• Coordinate cross-functional teams involved in program execution, proper integration, collaboration, and alignment.

• Oversee the planning, execution, and monitoring of the program, promoting adherence to timelines, scope, and quality.

• Identify critical points that may affect value delivery and taking corrective actions.

• Analytical and data-driven skills, with extensive knowledge in defining, tracking, and analyzing Key Performance Indicators (KPIs) to measure program success and impact. measuring the program's impact and ensuring its contribution to transformation.

• Ensure scalability and sustainability of initiatives establishing mechanisms for their adoption and evolution within the organization.

• Facilitate communication and reporting to key stakeholders, including executive leadership, technology teams, and business areas.

• Foster continuous improvement and process optimization, applying best practices in strategic program management.

• Act as a key role/agent in transformation initiatives across the Group and in the Operating Company.

This role may require travel and working from multiple sites/locations. Willing and able to travel to participate in meetings, workshops, and other related activities

Key Stakeholders

External:

• Third-party strategic partners & key solution suppliers

Internal:

• Tech Transformation Lead
• Tech Transformation Manager, Technology transformation leaders.
• IAG Enterprise architects
• Product teams.
• Solution & Cloud architecture team, Cybersecurity, SwE area, I&O Infrastructure and Operations, Data.
• Senior managers/customers from across the Group and relevant business areas
• IAG Tech colleagues

Qualifications

Educated to degree level or equivalent experience

Desired qualification

• Strong understanding of technology product delivery standards, frameworks and methodologies
• Awareness of other standards and frameworks such as

            PgMP (Program Management Professional) oriented to the management of complex programmes

            CAL (Certified Agile Leadership) related to leadership in agile environments".

Skills

• Strong leadership (in line with IAG Tech leadership framework), with a proven ability of influencing and persuading internally and externally both to tech and business teams
• Effective stakeholder management, balancing and finding compromises between opposing views and opinions
• Focused on delivering great services that meet business expectations on quality, cost and performance.
• Business outcome and value driven
• Problem solving & and understanding of the broader business context (business acumen)
• Systematic and rigorous planning of work and priorities
• Analytical and data-driven skills.
• Flexibility in a rapidly changing and developing environment, with the ability to work under pressure
• Fluent English & Spanish

Experience

• +3 years proven experience in a similar position in the travel industry in international companies and experience in technology areas, preferably in the Transformation area.
• Proven IT leadership in a complex global organization, with extensive experience in delivering significant business results and value through strategic management and solutions.
• Desirable knowledge in Order & Offer, Modern Airline Reatiling Management systems.
• Business partnering, working as a valued partner with senior stakeholders and strategic third parties across a diverse operation
• Candidates with specific previous experience in Airline commercial, delivery, settlement software will be prioritized.
• Experience of operating across multiple countries and cultures is desirable, but not essential

Benefits
The chance to enjoy a challenging career in an exciting, fast-moving environment in a dynamic industry, working in a multi-cultural environment with great offices in many locations. We aim to provide all our people with a work/life balance, as well as the many benefits offered by a global organisation, including health insurance, pension, and performance bonuses

Diversity and Inclusion
IAG Tech is part of the IAG GBS organisation, and our people are at the heart of everything we do. We recognise that we can only deliver the required business outcomes if we have a thriving community of technology professionals. Together we strive to become the very best at what we do.

We focus on making Tech a great place to work, with a community that we feel proud to belong to. To help make this a reality, our people strategy focuses on six key domains: Engagement, Talent Management, Reward and Recognition, Performance Management, Learning and Development and Culture. 

We understand the importance of Diversity and Inclusion in the workplace to deliver this strategy – everyone should feel part of our team. We want to foster an inclusive workplace, celebrate individuality and embrace differences so that everyone in IAG Tech can achieve their goals and ambitions, regardless of their personal circumstances or background. 

As a Group, IAG has an ambition that 40% of senior management roles are held by women by 2025. IAG Tech fully supports that ambition, and we are working to help make it a reality. With this in mind, we have set ourselves the challenging target of recruiting 50% female colleagues by 2030.