Tech Systems/Support Analyst - English + Dutch, French or German (Portugal Homebased)

Tech Systems/Support Analyst

Lisbon, Portugal

Remote/Home-based

Full Time

The Tech/System Analyst provides first-level support to Clinical Trials personnel via phone, email, and chat, ensuring timely resolution of technical and operational inquiries. 

Essential Functions:

• Processes and provides first level support for technical assistance and resources from internal and/or external customers.
• Communicates with end users to clarify and define requirements.
• Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
• Maintains call information in database using commercial software.
• May work with monthly charge back reports.
• May schedule configuration and installation of PC workstation hardware and software.

Qualifications:

• Associate's Degree Computer Science or equivalent, or equivalent technical training Req
• One (1) years related experience or training Req Or
• Equivalent combination of education and experience Req
• Familiarity with mainframe, distributed, PC, LAN, or telecommunications equipment and related components in order to understand client's technical needs, or may have experience in customer service role.
• Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Why Join?

Those who join us become part of a recognized global leader still willing to challenge the status quo to improve patient care. You will have access to the most cutting-edge technology, the largest data sets, the best analytics tools and, in our opinion, some of the finest minds in the Healthcare industry.

You can drive your career at IQVIA and choose the path that best defines your development and success. With exposure across diverse geographies, capabilities, and vast therapeutic and information and technology areas, you can seek opportunities to change and grow without boundaries.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve human health outcomes.

It's an exciting time to join and reimagine what's possible in healthcare.

IQVIA is a strong advocate of diversity and inclusion in the workplace. We believe that a work environment that embraces diversity will give us a competitive advantage in the global marketplace and enhance our success. We believe that an inclusive and respectful workplace culture fosters a sense of belonging among our employees, builds a stronger team, and allows individual employees the opportunity to maximize their personal potential.

IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

At IQVIA, we believe that diversity, inclusion, and belonging empower our mission to accelerate innovation for a healthier world. We create a culture of belonging by valuing the perspectives of all talented employees worldwide and providing them with the opportunity to power smarter healthcare for everyone, everywhere. When our talented employees bring their authentic selves and their diverse experiences to work, they enable us to accomplish extraordinary things. Multifaceted thought processes spark innovation. Multi-talented collaboration harnesses innovation to deliver superior outcomes. Likewise, as part of this culture, IQVIA is committed to ensuring effective equality between women and men, integrating it as a strategic principle in its corporate and human resources policies.