Tech Support Specialist

Aethir is the only Enterprise-grade AI-focused GPU-as-a-service provider in the market. Its decentralized cloud computing infrastructure allows GPU providers (containers) to meet Enterprise clients who need powerful GPU chips for professional AI/ML tasks. Thanks to a constantly growing network of over 40,000 top-shelf GPUs, including 3,000 NVIDIA H100s, Aethir is able to provide enterprise-grade GPU computing wherever it’s needed, at scale.

Backed by leading Web3 investors like Framework Ventures, Merit Circle, Hashkey, Animoca Brands, Sanctor Capital, Infinity Ventures Crypto (IVC), and others, with over $130M in funds raised for the ecosystem, Aethir is paving the way for the future of decentralized computing.

We are looking for a highly skilled Tech Support Specialist with expertise in Linux (Ubuntu and CentOS) platforms, cloud technologies, and proficiency in a wide range of tools and technologies including shell scripting, Python, Nginx, TCP/IP, ELK Stack, Prometheus, Grafana, CI/CD, Jenkins, Docker, Kubernetes, Ansible, AWS, AliCloud, Git/GitLab/SVN, and more.

Responsibilities:

• Provide Level 2 technical support to our clients, resolving complex issues related to our cloud technology
• Monitor system performance and proactively troubleshoot issues to ensure optimal performance and uptime.
• Work with cross-functional teams to deploy and maintain cloud infrastructure and applications.
• Develop and maintain automation scripts using shell, Python, and other scripting languages to streamline processes and improve efficiency.
• Participate in on-call rotations to offer 24/7 technical support and respond to emergencies as needed.

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
• Strong problem-solving and communication skills, with the ability to work effectively under pressure in a fast-paced environment. Skilled in collaborating with cross-functional teams to achieve shared goals.
• Excellent troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently.
• Strong scripting skills in Shell and Python for automation and system administration tasks.
• Proven experience as a Linux system administrator with strong proficiency in Ubuntu and CentOS.
• In-depth knowledge of cloud technologies, including Docker, Kubernetes, OpenStack, and AWS/AliCloud
• Experience with monitoring and logging tools like ELK Stack, Prometheus, and Grafana.
• Ability to speak Mandarin and English fluently to communicate with global colleagues and stakeholders
• Willingness to work flexible hours and participate in on-call rotations, shift timings are as follow: morning: 8am-5pm, noon: 2pm-11pm and midnight: 11pm-8am

• Hypergrowth Startup Environment
• Fantastic Career Progression Opportunities
• Work within a Global and Local Team
• Collaborative and innovative work environment with opportunities to contribute to cutting-edge projects.