The Role
Provide technical support for Dealer Spike’s inventory syndication software by resolving customer issues through phone, email, and chat. Set up new accounts, deliver initial training, document communications, support product rollouts, recommend services, and share customer feedback. The role requires customer application support experience, understanding of data mapping and integrations, Microsoft Office proficiency, strong organization, and the ability to work independently in a remote team environment.
Summary Generated by Built In
Leadventure is looking for a Technical Support Specialist to support our Dealer Spike brand!
As a Dealer Spike Inventory Syndication - Technical Support Specialist, you work directly with our new and existing customers, solving technical problems and consulting with them on how to get the most out of their software subscription to the Dealer Spike Inventory Syndication system. You will develop relationships with both our dealer clients and with our partners such as eBay, Facebook, AutoTrader, Cars.com, and more. Candidates must be versatile and comfortable in a fast paced, team-oriented environment.
Here is more of what you’ll get to do:
- Provide an excellent customer experience to all inbound Support calls, emails, and chats
- Work with new customers to setup their accounts and provide initial training
- Diligently keep records of all communications in our ticketing system
- Assist with the roll out of new products, methods, and strategies to our existing clients
- Advocate and suggest new services for the customer to bring value to their business
- Provide feedback from the customers on how we can improve our services and meet their needs
You will thrive in this role if you have:
- Minimum of high school diploma
- 2+ years of computer and software service experience in a fast-paced business environment
- 1+ year of supporting customer applications via phone in technical help desk environment
- Understanding of data mapping, transformations, and integrations.
- Microsoft Office suite experience (Outlook, Excel,etc.)
- Knowledge of eBay, Craigslist and Auto industry a plus
- Act as a trusted partner to customers by owning issues to resolution.
- Ability to work with and support others in a team environment
- Comfortable working independently in fully remove environment
- Strong time management and self-prioritization skills.
- Able to balance focus work with time-sensitive issues
Does this position sound like something you would enjoy and be successful at, but you're not sure you have the exact qualifications to be considered? While our job descriptions are an outline for the type of candidate we're looking for, it is not a checklist. We encourage you to apply!
Who we are:
LeadVenture is the market-leading SaaS provider of digital retailing, eCommerce, digital marketing and eCatalog solutions for dealerships across 12 industry verticals including powersports, marine, RV, pre-owned auto, agriculture and more. Our family of brands includes Dealer Spike, Dealer Car Search, Frazer, Net Driven, Direct Communications, Inc. (DCi), Powersports Support, Level 5, PSM Marketing, Monroney Labels, and Interact RV. We are an international company with offices located in the United States, Mexico (Juniper Data Center), Belize (Dealer Spike Belize), India and The Netherlands. Together, we are LeadVenture.
Skills Required
- High school diploma
- At least 2 years of computer and software service experience in a fast-paced business environment
- At least 1 year of supporting customer applications by phone in a technical help desk environment
- Understanding of data mapping, transformations, and integrations
- Microsoft Office Suite experience, including Outlook and Excel
- Ability to own customer issues through resolution
- Ability to work with and support others in a team environment
- Ability to work independently in a fully remote environment
- Strong time management and self-prioritization skills
- Ability to balance focused work with time-sensitive issues
- Knowledge of eBay, Craigslist, or the automotive industry
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The Company
What We Do
Fueling Dealer Growth LeadVenture's technology platforms power over 40,000 dealers. LeadVenture is the preeminent digital solutions provider with a proven track record in websites, digital retailing, eCommerce, parts, garments and accessories, and digital marketing. We serve over 200 OEMs and Distributors and 40,000 dealership customers. Our mission is to revolutionize your digital outreach with turnkey solutions, helping you achieve sustainable growth through increased sales
