We are looking for a Tech Support Team Lead to join the team.
What You'll Do
Roles and Responsibilities:
- Responsible for the local support operation of a multi layered shift team.
- Investigate and react to any live issues that occur.
- Act as an escalation point for issues flagged through customer channels.
- Partake in the design and improvement of processes and activities related to the role.
- Have a strong continuous improvement mindset and experience
Sound fault-finding skills and an ability to react to problematic situations in a focused manner are essential in this role..
What We're Looking For
Required Skills and Experience:
- Proven experience in a technical support / Shift Team Lead operational role
- A proactive approach to leading a team
- Handle service requests, incident, major incident, problem and change requests in line with ITIL v4 best practice.
- All-round, with broad scope technology knowledge, specifically Linux.
- Strong communication skills, both written and verbal, capable of gathering and delivering information to both technical and non-technical stakeholders.
- A working knowledge of monitoring tools, both event management and metrics
- Good problem-solving method and approach
- Experience in Process improvement
- Experience in team transformation/transition
- Experience in high volume – fast paced team environment
- Evidence of accountability and ownership when managing incidents.
- Ability to analyse logs and troubleshoot issues.
- Excellent attention to detail and organisational skills
- Docker/Kubenetes experience
- Virtualisation – Open Stack, VMWare
- Cloud Platform experience – Google GK, Amazon EKS
- Experience with code repositories GitHub/GitLab
- Experience with relational and non-relational databases MSSQL/Mongo
- Experience with CI/CD pipelines
- Experience with DNS/HTTPS certificates.
- Experience with orchestration tools Ansible and Ansible Tower.
- Experience with event workflow ticketing systems, for example Freshdesk / Jira
- Preferable experience in regulated industry (Gaming)
Company Summary
Aristocrat Interactive
Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together. The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).
About Aristocrat
Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), mobile games publishing (Pixel United) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.
Our Values
-
All about the Player
-
Talent Unleashed
-
Collective Brilliance
-
Good Business Good Citizen
Travel ExpectationsNone
Top Skills
What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
Gallery
 (1).png)
