As a Tech Supp Specialist here at Honeywell, you will be a key player in providing Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio. You will report directly to the Manager and you’ll work out of our Warsaw, Poland location on a Hybrid work schedule.
ResponsibilitiesProviding Level 1 technical support for Fire systems, providing answers and solutions related to the product portfolio.
Performance Indicator is that over 70% of all questions are resolved in the first 3 quarters from going live and achieving 80% in the following 2 quarters, maintaining and improving the results constantly.
Key Responsibilities
- Coverage of Technical Support Helpdesk phone & e-mail for EU team.
- Document all interactions with the customers and support the development of internal documentation.
- Handle internal and external customer related issues and concerns through approved communication channels.
- Active involvement in developing the internal/external article database, by constantly creating/updating new and existing articles, with the purpose of facilitating technical information and procedures to customers and being utilized by all team members for solving customer queries.
- Ensuring technical knowledge and expertise on relevant products in a portfolio, including legislative and regulatory approvals, is maintained at a high level.
- Develop FAQ’s, Technical Tips, and ‘How-To ’videos on Hardware and Software applications to achieve KCS maturity.
- Working closely with L2 agents to develop product knowledge and achieve independent call handling (attend Q&A and refresh training sessions, use self-learning sessions in the local lab).
- Comply to Honeywell labor regulations and the department internal rules, ensuring line coverage and being an adept of best practices, following to constantly achieve business KPI’s.
Qualifications
- Degree level technical background achieved through appropriate educational study.
- Previous experience in a technical support environment
- Strong knowledge of Windows 7, 8, 10; Server 2008, 2012
- Strong knowledge of Microsoft Outlook
- Understand customer’s needs
- Problem solving orientation
- Analytical thinking and attention to details
- Has a hands-on approach and focused on developing self & others
- Oral & written communication in Polish and English at all levels
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- Degree-level technical background obtained through appropriate educational study
- Previous experience in a technical support environment
- Strong knowledge of Windows 7, Windows 8, and Windows 10
- Strong knowledge of Windows Server 2008 and Windows Server 2012
- Strong knowledge of Microsoft Outlook
- Understanding of customer needs
- Problem-solving orientation
- Analytical thinking and attention to detail
- Hands-on approach and focus on developing self and others
- Oral and written communication skills in Polish and English
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
