As a Tech Risk & Controls Director in Consumer & Community Banking, you will play a pivotal role in shaping and implementing the firm's technology risk management strategy. Leveraging your advanced knowledge and expertise in technology-risk disciplines, you will identify, oversee, and mitigate compliance and operational risks in line with the firm's standards. You will collaborate with various stakeholders, including Product Owners, Business Control Managers, and regulators, to develop and maintain a comprehensive view of the technology risk posture and its impact on the business. Your ability to make calculated decisions, manage large teams, and drive strategic projects will be crucial in ensuring the firm's adherence to regulatory obligations and industry best practices. Your work will contribute to the long-term success and resilience of the organization in an ever-evolving technology landscape.
Job responsibilities
- Develops and implements technology risk management strategies, policies, and processes that identify, assess, and mitigate risk while meeting the firm’s standards and regulatory requirements.
- Leads the transformation of technology controls from reactive remediation to a proactive, product-based operating model with defined intake, prioritization, delivery, validation, and sustainable closure processes.
- Redesigns technology controls for agentic artificial intelligence environments in which authorized AI capabilities may generate artifacts, recommend actions, or support workflow execution, with appropriate human oversight and handling of sensitive data.
- Establishes reuse-first expectations and governance standards for enterprise-authorized AI capabilities used in technology risk and controls workflows, including validation, approval, escalation, traceability, and auditability requirements.
- Develops reusable control patterns across technology domains, including identity and access management, change management, operational resilience, monitoring, data, third-party technology, and configuration management.
- Implements controls-as-code, policy-as-code, automated guardrails, continuous control signals, and automated evidence capture within technology development and operational workflows.
- Designs end-to-end traceability across control intent, actions, and outcomes, including AI-assisted actions and tool activity, to strengthen evidence quality, accountability, and audit readiness.
- Applies systems thinking, root-cause analysis, automation, and measurable feedback loops to reduce repeat issues, reopened findings, manual evidence collection, and control-related rework.
- Establishes target-state architecture, implementation roadmaps, milestones, dependencies, adoption measures, and operating routines that improve control performance and remove delivery barriers.
- Manages control reporting, issue management, action-plan governance, and performance measurement, translating control health into trusted metrics, leading indicators, and decision points for senior leaders.
Builds strong relationships across technology, risk, cybersecurity, audit, and other functions to drive adoption of standardized controls and maintain alignment with legal, regulatory, security, and resiliency expectations.
- 7+ years of experience in technology risk management, cybersecurity, technology controls, software engineering, or a related field, with demonstrated experience in regulatory compliance and risk mitigation.
- Demonstrated experience leading complex technology or controls transformation initiatives, including developing target-state operating models, implementation roadmaps, governance routines, and measurable adoption outcomes.
- Demonstrated experience designing or implementing controls-as-code, policy-as-code, automated guardrails, telemetry-driven controls, continuous monitoring, or evidence automation.
- Advanced knowledge of technology risk and control environments, including issue management, audit readiness, evidence standards, data quality, control design, control evaluation, and sustainable risk mitigation.
- Demonstrated experience designing governance for enterprise-authorized AI capabilities or agentic AI-enabled workflows, including human validation, approval and escalation requirements, traceability, data sensitivity, security, and regulatory considerations.
- Proven ability to lead cross-functional initiatives, manage complex dependencies, influence senior stakeholders, and translate technical and control considerations into business strategy and executive-level communications.
Practical knowledge of engineering methods and technology workflows, with the ability to apply systems thinking, root-cause analysis, automation, and measurable feedback loops to complex control challenges.
- Prior financial services experience preferred
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.Skills Required
- 7+ years of experience in technology risk management, cybersecurity, technology controls, software engineering, or a related field, including regulatory compliance and risk mitigation
- Experience leading complex technology or controls transformation initiatives, including target-state operating models, implementation roadmaps, governance routines, and measurable adoption outcomes
- Experience designing or implementing controls-as-code, policy-as-code, automated guardrails, telemetry-driven controls, continuous monitoring, or evidence automation
- Advanced knowledge of technology risk and control environments, issue management, audit readiness, evidence standards, data quality, control design, control evaluation, and sustainable risk mitigation
- Experience designing governance for enterprise-authorized AI capabilities or agentic AI-enabled workflows, including validation, escalation, traceability, data sensitivity, security, and regulatory considerations
- Ability to lead cross-functional initiatives, manage complex dependencies, influence senior stakeholders, and translate technical and control considerations into business strategy and executive communications
- Practical knowledge of engineering methods and technology workflows, including systems thinking, root-cause analysis, automation, and measurable feedback loops
- Prior financial services experience
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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