Tech Process Team Lead - DOME - Activation

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

The Marketing DOME team provides support to their marketing partners in strategizing, building, testing and executing email campaigns for Google Cloud products. 

As a Tech Process Team Lead, you will serve as a strategic leader and resource for the production team and a central point of contact for NORAM Activation Managers for production related questions. You will provide guidance and support throughout the Cloud Activation production lifecycle; from intake to deployment. Your main priority is to lead your team to create campaign assets on time and without errors. You will also be the driving force for continuous quality improvement.

The base salary range for this full-time position is $106,000 - $127,000 + bonus + benefits. Our salary ranges are determined by role and level. Within the range, individual pay is determined by additional factors, including job-related skills, experience, and relevant education or training. 

Please note that the compensation details listed in this role posting reflect the base salary only, and do not include bonus or benefits. Some benefits information is included in this job description, and your recruiter can share more about the specific salary range and benefits for this position during the hiring process. 

Position Responsibilities:

Manage E2E campaign production process 

• Lead production team (consisting of Builders and QA) throughout the campaign creation process, addressing ad hoc concerns or issues

• Day to day production activities include program flow builds, email creation, landing page creation, form creation, list uploads etc

• Use Marketo to build & deploy critical programs, such as engagement programs, Nurture, trigger and batch campaigns, email, webinar and live event programs etc

• Maintain delivery timeline by managing and supporting production team 

• Assess final deliverables for accuracy and triage technical updates necessary for resolution

• Responsible for SLAs (TAT and quality) of the final campaign delivery 

Serve as production point of contact 

• Be the PoC for the Activation Managers, communicate project status, communicate project details, assess feasibility of timeline changes and change requests

• Represent needs of the production teams to the Activation Managers and other stakeholders

Manage operational reporting 

• Facilitate operational reporting such as total and project level capacity forecasting and utilization, post-production error measurement, change request monitoring, MBR/QBR production metrics, etc

Drive efficiency and process innovation

• Proactively identify opportunities for improvement, leading to higher quality and shorter turnaround times, both stemming from process and infrastructure innovation.

• Manage implementation of changes with the team

• Help define onboarding training and refresher content

Minimum Qualifications:

• Strong experience in email marketing automation, including complex campaigns; certified minimally as Marketo Engage

• Expertise in email development and mobile responsive design

• Proficiency in HTML/CSS and image editing software

• Strong analytical, problem-solving, and communication skills

• Direct experience managing a team

Preferred qualifications:

The following qualifications are a plus, but transferable skills and experience are equally valuable:

• Expert in campaigns such as Nurture, Gather, Events, Webinars etc

• Expert in testing smart campaigns, campaign flow, quality analysis of assets etc

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 24-26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter.

To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC  is not responsible for any fees related to unsolicited resumes.

Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].