Tech Ops Lead

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, we transform ideas into impact by bringing together data, science, technology and human ingenuity to deliver better outcomes for all. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers and consumers, worldwide. ZSers drive impact by bringing a client-first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning, bold ideas, courage and passion to drive life-changing impact to ZS.
The Tech Ops Lead will play a crucial role in ensuring the efficient operation of the technical infrastructure and workflows involved in the product's life cycle. This role will focus on technical decision-making, providing expert advice on technical issues, and managing the smooth interface between the Product Owner and the development team. The candidate will be responsible for driving operational excellence, enabling bug resolution, maintaining system reliability, and aligning team efforts with the long-term strategic objectives for business
What You'll Do;

• Lead and guide technical decision-making across product development and operational workflows, ensuring solutions are scalable, secure, and performant
• Own and facilitate technical design discussions, reviewing and approving proposed architectures and implementation approaches
• Serve as a senior technical advisor for complex issues across CI/CD pipelines, data processing jobs, data lake platforms, and related systems
• Act as the primary escalation point for recurring defects, systemic issues, and critical production incidents
• Diagnose and troubleshoot complex technical problems, driving root cause analysis and long-term resolution
• Partner closely with Product Owners and business stakeholders to translate strategic objectives into clear, achievable technical deliverables
• Ensure technical initiatives align with product roadmaps, operational goals, and organizational standards
• Review team deliverables to confirm they meet functional requirements, quality benchmarks, and architectural expectations
• Establish and promote best practices for system monitoring, alerting, and operational visibility
• Lead efforts to improve workflow reliability through proactive error detection, incident response, and continuous improvement
• Guide the design and optimization of automation processes to improve efficiency, stability, and developer productivity
• Support operational excellence by identifying and addressing performance bottlenecks and inefficiencies
• Enable engineering teams through mentorship, knowledge sharing, and hands-on technical guidance
• Support onboarding of new team members by transferring domain knowledge, systems understanding, and best practices
• Develop and maintain technical playbooks, documentation, and troubleshooting guides to support consistent execution
• Promote technical excellence, operational resilience, and a culture of continuous learning across the team

What you'll bring;

• Proven experience in CI/CD pipelines setup and maintenance (e.g., CloudFormation).
• Hands-on experience with AWS services (e.g., Glue jobs, Lambda functions, Data Lake management).
• Solid understanding of data warehouse design (e.g., DBT projects, Tableau dashboards).
• Strong troubleshooting skills for technical environments with integrations such as Adobe Analytics and CRM( OCE-D/OCE-P) workflows.
• Excellent communication and ability to work with cross-functional teams.
• Proven leadership experience in driving technical strategies in complex environments.

How you'll grow:

• Cross-functional skills development & custom learning pathways
• Milestone training programs aligned to career progression opportunities
• Internal mobility paths that empower growth via s-curves, individual contribution and role expansions

Perks & Benefits:
ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member.
Hybrid working model:
We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
Travel:
Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.
Considering applying?
At ZS, we honor the visible and invisible elements of our identities, personal experiences, and belief systems-the ones that comprise us as individuals, shape who we are, and make us unique. We believe your personal interests, identities, and desire to learn are integral to your success here. We are committed to building a team that reflects a broad variety of backgrounds, perspectives, and experiences. Learn more about our inclusion and belonging efforts and the networks ZS supports to assist our ZSers in cultivating community spaces and obtaining the resources they need to thrive.
If you're eager to grow, contribute, and bring your unique self to our work, we encourage you to apply.
ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law.
To complete your application:
Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered.
NO AGENCY CALLS, PLEASE.
Find Out More At:
www.zs.com