JOB SUMMARY
The Tech Operations Lead is a pivotal position within the Code and Theory creative studios, responsible for architecting and optimizing the technological landscape that supports our content production processes. This role requires a visionary leader with a deep understanding of next-generation technology and its application within the advertising and marketing sectors. You will work collaboratively with cross-functional teams to integrate innovative tools and automate workflows, allowing for scalability while preserving the quality and craftsmanship essential to our brand.
As the go-to expert in tech operations, you will evaluate and implement software solutions that enhance productivity and streamline content delivery, ensuring that our studio remains competitive in a rapidly evolving digital landscape. Your work will directly impact how we produce high-quality assets at scale, fostering a culture of continuous improvement and operational excellence. The Tech Ops lead will report directly to the head of Studio.
WHAT YOU’LL DO
- Create a strategic roadmap for technology integration that aligns with studio goals
- Identify and assess new technologies that can enhance content production efficiency
- Lead the evaluation and selection of new to market Ai tools and software tools such as Adobe Creative Suite, Figma, and automation platforms like Adobe Gen Studio
- Ensure seamless integration of tools across departments to streamline workflows and eliminate silos
- Identify opportunities for automating repetitive or duplicative tasks within the production lifecycle (e.g., resizing images, generating content)
- Work with the design team to implement automated workflows that enhance productivity without sacrificing creativity
- Act as a liaison between technical and creative teams to ensure that technology meets the needs of the creative process
- Provide ongoing technical support and troubleshooting for team members as needed
- Develop and conduct training sessions for staff on new technologies, ensuring effective adoption
- Create documentation and resources to assist team members in using tools and processes effectively
- Establish KPIs for technology use and workflow efficiency
- Monitor performance metrics and report findings to leadership, making recommendations for improvements
- Stay informed about industry trends and advancements in technology
- Propose new initiatives for enhancing technology use and improving production quality
WHAT YOU’LL NEED
- 12+ years in technology operations or a similar role within advertising, marketing, or content development
- Extensive knowledge of content production tools (Adobe Creative Suite, Figma) and automation software
- Strong experience in managing technology projects and implementing software solutions
- Excellent problem-solving abilities and a data-driven approach to decision-making
- Strong interpersonal skills with the ability to work collaboratively with diverse teams
- Ability to stay current with emerging technologies and adapt strategies accordingly
- Exceptional verbal and written communication skills for training and reporting purposes
ABOUT US
Born in 2001, Code and Theory is a digital-first creative agency that sits at the center of creativity and technology. We pride ourselves on not only solving consumer and business problems, but also helping to establish new capabilities for our clients. With a global client roster of Fortune 100s and start-ups alike, we crave the hardest problems to solve. We have teams distributed across North America, South America, Europe, and Asia. The Code and Theory global network of agencies is growing and includes Kettle, Instrument, Left Field Labs, Create Group, Mediacurrent, Rhythm, and TrueLogic.
Striving never to be pigeonholed, we work across every major category: from tech to CPG, financial services to travel & hospitality, government and education to media and publishing. We value the collaboration with our client partners, including but not limited to Adidas, Amazon, Con Edison, Diageo, EY, J.P. Morgan Chase, Lenovo, Marriott, Mars, Microsoft, Thomson Reuters, and TikTok.
The Code and Theory network is comprised of nearly 2,000 people with 50% engineers and 50% creative talent. We’re always on the lookout for smart, driven, and forward-thinking people to join our team.
The target range of base compensation for this role is $130,000 - $170,000. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, and location.
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What We Do
Code and Theory is a strategically driven, digital-first creative agency that lives at the intersection of creativity and technology. We solve consumer and business problems across the entire customer journey that flex to meet the ever-changing needs of consumer expectations. We put the user, their behaviors and needs, at the center of everything we do — from our proprietary research methodologies, to product development processes, to how we create brand, channel and messaging strategies. Our goal is simple: to solve our clients business problems.
We bring big ideas to life by looking holistically at brand ecosystems where digital plays a prominent role in driving the consumer from first-touch through to conversion to relationship deepening over time. We identify gaps in the consumer journey and opportunities in culture that require products, services or communications to fill. We work across categories, ranging as far and wide as health care (Pfizer, Sanofi, Reach MD, Bioreference Laboratories) to financial services (JP Morgan Chase, Prudential, Morgan Stanley, First Data) to cpg (Mars, Unilever, Johnson & Johnson) to technology companies (Facebook, Xerox, Samsung, Comcast) to culture brands (adidas, H&M). And because our DNA is in publishing — we’ve embedded in over 135 newsrooms in the past decade — we bring unique expertise in understanding how content is created, distributed and optimized, including our work with CNN, NBC News, NBC Sports, and Bustle Digital Group.
At Code and Theory, we strive to only be limited by our own ambition and creativity. We believe in pushing our creativity beyond the easy and obvious answers in order to deliver the solutions that are right for our clients, their businesses, and their consumers.
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